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Help Desk Level 1
Minnetonka, MN 55345
Binesta is hiring for a Help Desk Level I employee at a medical technologies company in Minnetonka,MN. Our client is committed to innovating for life by pushing the boundaries of medical technology and changing the way the world treats chronic disease.
This is a long-term, contract assignment.
Answer calls arriving at the Support Center
Accurately identify, prioritize and log the service requests within the established standards
Diagnose problems by asking accurate, concise questions in a professional and timely manner
Accurately prioritize, categorize and log calls, reset network passwords
Resolve print queue problems
Manage crisis escalation and transfer calls to other support group as appropriate
Assist in projects as needed
Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs Excellent customer service, interpersonal, organizational and communication skills Ability to work in a fast paced changing environment Understanding of Windows based applications Familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking Ability to recognize priority issues and escalate accordingly Ability to translate technical terms into non-technical language Understanding of computer terms and acronyms Ability to learn new processes and procedures
Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.
Monday - Friday 8:00 am to 5:00 pm
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If you're seeking quality and consistency from an IT placement service, look no further. We are confident you will experience a higher level of service with our personalized, boutique approach to staffing. Our lengthy client roster reflects a broad spectrum of companies across a wide array of industries. With a constant variety of IT placement opportunities available within our network, you can expect to be afforded a greater degree of selectivity with an unmatched degree of personal attention. We invite you to apply today!
Binesta Information Technology Staffing is an Equal Opportunity Employer.
Phone : 612.977.1430
Website : http://www.mybinesta.com/
First and foremost, we’re information technology experts with an extensive knowledge base across a wide range of disciplines. Our contract staff of IT professionals are some of the best and brightest. They’re highly motivated and highly skilled with considerable field experience.