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Help Desk Agent Tier I Job

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Durham, NC
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Help Desk Agent Tier I Job



North Carolina

Help Desk Agent Tier I (Job Number:435728)


Job Description:

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Incidents within the project are efficiently diagnosed, tracked or quickly be resolved with negligible impact to productivity or customer/user dissatisfaction.

Contacts are primarily within The Program/Project. Interactions involve obtaining or providing information requiring little explanation or interpretation.

Close supervision involving detailed instructions and constant checking on work performance. Work is reviewed for soundness of judgment, overall adequacy and accuracy.

New to workforce or limited Business knowledge of the position requirements. Moderate understanding of general position aspects and some understanding of the detailed aspects of the position. Applies skills and company policies to complete a wide range of tasks



AA Degree in related discipline or HS and 0 yrs experience

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC¿s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit For information on the benefits SAIC offers, see ( My SAIC Benefits. EOE AA M/F/Vet/Disability

Job Posting:

Apr 15, 2018, 6:54:36 PM

Primary Location:

United States-NC-DURHAM

Clearance Level Must Currently Possess:


Clearance Level Must Be Able to Obtain:

Other Clearance

Potential for Teleworking:



Yes, 10% of the time


Day Job



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Company info

Science Applications International Corporation-(SAIC)
Website :

Company Profile
The setting for SAIC's startup in 1969 was not much different than that of many companies that begin with a few dollars and a good idea. Small, austere offices with rented desks and typewriters that have seen better days. People furiously working days, nights and weekends, hoping to curb the anxiety over the future. For SAIC, it began in offices with a tremendous ocean view (rented for $2.40 per square foot per year) in the sleepy village of La Jolla, California. "We had the added advantage of having as our next-door neighbor, a ballet studio," recalls founder J. Robert Beyster, Ph.D. "On the balcony in front of us, just to keep things light-hearted, the ballerinas would dance by as we did our research."

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