Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Charleston, SC
View more jobs in South Carolina
View Similar Jobs

Job Details

It Helpdesk Support

Company name
Motley Rice.

Location
Charleston, SC

Apply for this job






2 hit(s)  

Profile

IT Helpdesk Support Technician

Motley Rice LLC

in

Charleston

SC

USA

Benefits Offered

401K, Dental, Life, Medical

Employment Type

Full-Time

Why Work Here?

“Excellent benefits, great location, meaningful work”

General Purpose

User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advises on the appropriate action.

Main Job Tasks and Responsibilities

 Respond to requests for technical assistance in person, via phone, electronically

 Diagnose and resolve technical hardware and software issues

 Research questions using available information resources

 Advise user on appropriate action

 Follow standard help desk procedures

 Log all help desk interactions

 Administer help desk software

 Redirect problems to appropriate resource

 Identify and escalate situations requiring urgent attention

 Track and route problems and requests and document resolutions

 Prepare activity reports

 Stay current with system information, changes and updates

Education and Experience

 High School Diploma

 A Certification a plus

 Working knowledge of fundamental operations of relevant software, hardware and other equipment

 Knowledge of relevant call tracking applications (TrackIt preferred), MSOffice, MSWindows, etc.

 Knowledge and experience of customer service practices

 Related experience and training

 2 years relevant experience

Key Competencies

 Oral and written communication skills

 Learning skills

 Customer service orientation

 Problem analysis

 Problem-solving

 Adaptability

 Planning and organizing

 Attention to detail

WORKING HOURS:

Work may require more than 40 hours per week to perform the duties of the position. Work may require occasional travel.

WORKING CONDITIONS:

Overtime is expected in order to perform the essential functions of the position.

Work is performed in a normal heated or air-conditioned office environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. This job description must not be misconstrued as a promise of employment, nor deemed as an employment contract.

About

Motley Rice LLC

Motley Rice LLC, One of the Nation's largest Plaintiffs' Litigation Firms

Founded in 2003, today Motley Rice LLC is proud to be a firm that offers a breadth and depth of complex litigation, trial and resolution involvement and experience in multiple litigation areas.

Motley Rice has played significant leadership roles in large and impactful settlements, decisions and cases, including negotiating the BP Deepwater Horizon Economic and Property Damages and Medical Benefits Settlements, holding Arab Bank accountable for funding terrorist activity, achieving the $500 million decision for asbestos victims and their families against Travelers Insurance Company, taking on 9/11 litigation on behalf of more than 6,600 family members and survivors, among other notable litigation.*

With more than 70 attorneys and hundreds of support personnel, clients and affiliated law firms rely on Motley Rice as a resource. Through our national and international network of co-counsel, Motley Rice represents clients throughout the United States, including clients from multiple countries around the world.

Company info

Motley Rice.
Website : https://www.motleyrice.com/

Company Profile
Motley Rice LLC, One of the Nation's Largest Plaintiffs' Litigation Firms We are proud to be a firm that offers a breadth and depth of complex litigation, trial and resolution involvement and experience in multiple litigation areas. Motley Rice has played significant leadership roles in large and impactful settlements, decisions and cases, including negotiating the BP Deepwater Horizon Economic and Property Damages and Medical Benefits Settlements, holding Arab Bank accountable for funding terrorist activity, achieving the $500 million decision for asbestos victims and their families against Travelers Insurance Company, taking on 9/11 litigation on behalf of more than 6,600 family members and survivors, among other notable litigation.*

Similar Jobs:
Tier 1 Support Analyst
Location : Charleston, SC
\u003Cp\u003EApex is currently seeking a Tier I Support Engineer to support SPAWAR and the Naval Reserves program. The candidate must have prior Help Desk Support and Troubleshooting experience. The candidate must have hands on ex...
It Help Desk Technician
Location : Charleston, SC
IT Support and IT Help Desk Technician Cloud Computing Technologies in Charleston SC USA IT Support and IT Help Desk Technician Location Charleston, South Carolina Company Overview Cloud Computing Technologies, an 18-year cl...
Customer Engineer
Location : Charleston, SC
Company profile We like it when our employees have goals. What about you? Are you ready to grow with your challenges? We at MAHLE are a leading international supplier to the automotive industry. With our products for combustion e...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169