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Job Details

Desktop Support Analyst

Company name
Hebrew SeniorLife .

Boston, MA

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The Desktop Support Analyst will support users in all of HSL\u2019s local sites in the Greater Boston area. Duties will include the installation, repair, and maintenance of PCs, printers, and other devices; maintenance of hardware inventory and service log; software installation; user support for Windows, Microsoft Office, e-mail and network resources; diagnose and repair network and telecommunication connectivity issues. The Analyst will travel primarily between Roslindale and Dedham. Occasional travel to several other local HSL sites. Responsibilities \u2022 Deploy, maintain, repair, and upgrade PCs, laptops,thin clients, printers, and handheld devices. \u2022 Install and support a variety of Citrix devices within a growing Xenapp and Xendesktop infrastructure \u2022 Identify and repair network connectivity issues within a Cisco infrastructure wired\/wireless environment \u2022 Perform network and phone cabling. \u2022 Maintain documentation and hardware inventory using Lansweeper \u2022 Maintain user accounts and network shares for all AD users \u2022 Perform diversified duties to provide hardware and software support to Corporate AD users under the direction of the Senior Support Manager. \u2022 Maintain an in-depth knowledge of Citrix virtualization,Windows and Microsoft Office \u2022 Respond to requests for information or assistance from users of varying skill levels, assessing priorities and seeking direction as appropriate. As a support analyst you will be required to Train staff in the use of new equipment, purchased software upgrades, etc. \u2022 Keep abreast of current knowledge and new developments in the field of information systems to promote professional growth in knowledge and skills. \u2022 Attend in-service and other meetings as required. Participate on committees as directed\/requested. \u2022 Perform other related duties as required or directed. Qualifications \u2022 Bachelor degree in computer science or 3 to 5 years of relevant education\/experience in computer technology with progressively responsible experience in field of computer services. \u2022 Working knowledge of personal computer hardware and peripherals. \u2022 Working knowledge of switches, cabling, and TCP\/IP. \u2022 Must be proficient with Microsoft Windows 7 and Office 2007-2013. \u2022 Must have excellent customer support skills. \u2022 Experience with telecommunications equipment and voice-mail systems a plus. \u2022 Additional experience in any of the following areas a plus: Active Directory, Outlook, Citrix, MDT, BackupExec, McAfee, Meditech, Firewalls, VPN, Various wireless technologies including and not limited to Apple and Adroid devices. Be\u00a0willing to travel to several local HSL sites.\u00a0

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Hebrew SeniorLife .
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