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Desktop Support

Location
Boston, MA

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Job Description
DUTIES & RESPONSIBILITIES
Installation of desktop software Desktop hardware upgrades (replace hard drives, add memory, peripherals) Remediation of viruses/malware Physical inventory of computers (desktops/laptops) and printers Moving of computers and printers (personnel moves) Troubleshooting of computer hardware/software issues Use of imaging software to create/restore images for laptops and desktops Inventory management of desktops/laptops in ServiceNow Support for Windows 7, Windows 10 and Mac OS Experience in use of remote support application (e.g. Bomgar) Basic support for Microsoft Office 2016 Audio/Visual support for conference rooms Basic understanding of Active Directory and networking Strong customer support skills and a focus on communication and collaboration with Help desk staff as well as IT Department application groups.

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