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Help Desk Support Technician Job

Rancho Santa Margarita, CA

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Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid business growth and expansion. Applied Medical has been developing and manufacturing advanced surgical technologies for nearly 30 years, and has earned a strong reputation in healthcare. Our dedication to delivering the highest quality products and unique business positioning, provides our team members with the unique ability to contribute in a larger capacity than is possible in typical positions.

Position Description

As a Help Desk Support Technician you will be responsible for working within the framework of a team and performing the following activities:

Provide computer, software and telecom technical support to company team members as part of Applied's IT Help Desk
Receive and respond to phone and email requests for technical assistance in a call center environment and log the issue in a Help Desk management system
Provide first tier support for other peripheral equipment such as printers, scanners, copiers and audio visual systems
Perform user account management, system monitoring, user education and other administrative tasks
Position Requirements

This position requires the following skills and attributes:

Strong PC, application and network troubleshooting skills
Proven verbal and written communications skills supporting end users in a call center environment and using remote support tools when required
Top tier customer service skills and a commitment to the quality of the customer's experience
Hands on experience with Windows XP/W7, Active Directory and Microsoft Office
Minimum 2 years prior Help Desk or Desktop support experience
Experience with end user desktop support in a multi-building, corporate campus environment

The following skills and attributes are preferred:

Posses a high level of independent judgment within established procedures
Bachelor's degree in CIS, MIS or a related field
Windows 7 and Office 2007/10 experience
Third party software familiarity, install and troubleshooting
Strong knowledge of TCP/IP, DNS, DHCP and VLAN's
Familiarity with network cable and ability to make and crimp network cables
Ability to use Fluke for network testin g

Training and mentorship with ongoing learning and development courses
On-campus wellness activities
Comprehensive medical and dental coverage
Education reimbursement program
401(k) program with employer match
Generous vacation accrual and paid holiday schedule
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

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