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Job Details

Desktop Support Senior Technician

Company name
NTT DATA Corporation

Bethesda, MD

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At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company\u2019s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services\u00a0and for the people who work here. NTT DATA\u00a0Services currently seeks a\u00a0Desktop Support Senior Technician\u00a0to join our team in Bethesda, Maryland (US-MD), United States (US). The Desktop Support Senior\u00a0Technician provides technical phone support for an extremely diverse biomedical research institute consisting of 4,500 users in a Windows\/Macintosh environment. Duties include troubleshooting and resolving technical issues via phone when possible, logging and dispatching trouble tickets, creating and managing Active Directory accounts, imaging PC\/Macintosh laptops. We are looking for strong customer service oriented people with some experience in Windows operating systems. The candidate must have strong communication skills, the ability to work well with demanding users and enjoy working in a challenging environment. Essential Duties: Troubleshoot technical issues via phone attempt first call resolution Escalate tickets as needed to supervisor or appropriate team Create, categorize, and dispatch tickets to appropriate team using the Heat ticketing system Document new service desk processes or procedures Create and maintain service desk SOP documentation Education Requirements : High School diploma or GED Experience Requirements: 1 years of customer service experience 1 years supporting Windows-based\/Mac applications (i.e. Microsoft Office, etc.) Desired Skills: Strong customer service skills. Strong communication skills both verbal and written Strong desire to learn new technologies Computer Systems: PC\/Mac Operating Systems: Windows,\u00a07\/10 Physical Requirements: Ability to routinely lift 30lbs This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000 professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more. NTT DATA, Inc. (the \u201cCompany\u201d) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Company info

NTT DATA Corporation
Website :

Company Profile
NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in 42 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.

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