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Desktop Support Technician

New York City, NY

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Desktop Support Technician
Job offer
New York
(New York)
Desktop Support Technician - IT Support Technician - PC Support Technician - Tech Support. 1 opening in New York, NY, lower Manhattan for our customer a provider-sponsored health insurance company. These are 12 month plus contract positions with extensions and potential conversion to full time employment built in. This is an urgent need with immediate interviews and on-boarding hiring cycle. **What you will be doing**-Enable productivity of users who are serving the companys members-Provides quality deskside and remote support to end users-Resolves desktop issues with various Operating Systems including Windows & MAC-Supporting Virtual desktop infrastructure (VDI)** What is expected**-Installation, configuration, maintenance and troubleshooting support-Document issues into ServiceNow IT Service Management (ITSM) software-Follow up on service requests and problem tickets until resolution-Help drive continues improvement-Adhere to defined policies and procedures**

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