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Job Details

IT Help Desk Support

Company name
Globus Medical, Inc.

Location
, PA

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As an IT Support Specialist you will be responsible for providing technical support via phone, email, and web for Network and Software related issues. The individual is responsible for problem analysis, documentation, resolution and escalation.

Responsibilities

Provide prompt and courteous technical support to customers via phone and e-mail

Troubleshoot the support request using the available tools and resources while following the appropriate processes and procedures.

Document resolution scenarios and publish so that end users can refer for common troubleshooting FAQs

Ensure reported issues are tracked to closure in a timely fashion.

Participate in the creation and maintenance of troubleshooting, testing procedures, training materials and documentation

Handle miscellaneous duties and responsibilities as defined by management

Provide remote support to Field Sales using remote support tools

Assist in monitoring and tracking of IT Inventory

Install and configure computer hardware,computer software, printers, and other peripherals

Assist in computer or office moves

Provide support for Audio/Video systems

Adhere to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensure Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role.

Represent the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties of Globus.

Qualifications

Strong written and verbal communication skills

Windows Environment running Windows XP, Windows 7

Experience with MS Office Suite (Access, Excel, Outlook, Powerpoint, Word), Adobe Acrobat, Symantec anti-virus and anti-spyware

Ability to work some nights and weekends as required

Mobile Device Management

Audio/Visual Systems Management

Apple IOS

Globus Medical is an Equal Opportunity Employer. EOE M/F/D/V

Location

Audubon, Pennsylvania, United States of America

Industry

IT

Rate

USD

Employment Agency

Globus Medical, Inc.

Contact

Globus Medical, Inc.

Reference

JS2365_BAF423D55D20F2CB91F66B992D7A9EE5/418227055

Posted Date

5/16/2018 2:25:39 PM

Permalink

http://www.jobnet.com.au/F59tS

Company info

Globus Medical, Inc.
Website : http://www.globusmedical.com

Company Profile
Globus Medical, Inc. is a leading musculoskeletal implant manufacturer and is driving significant technological advancements across a complete suite of spinal products. Founded in 2003, Globus’ single-minded focus on advancing spinal surgery has made it the fastest growing company in the history of orthopedics. Globus is driven to utilize superior engineering and technology to achieve pain free, active lives for all patients with spinal disorders.

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