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IT Help Desk Call Center Agent

Raritan, NJ

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Job Duties/Responsibilities
Responsible for both inbound and outbound helpdesk phone calls from customers
Install, test, configure, troubleshoot and repair hardware/software for desktop support
Evaluate the nature of customer issues to determine the proper resolution
Escalate calls to Field Technicians or Level 2 support as needed
Document all calls in the ticketing system in an accurate and timely manner
Provide support to both LabCorps eProducts and Enterprise software applications
Setup, process and schedule eProduct requests received by LabCorp sales team
Create and maintain customers online access including password resets, username maintenance, software training and software installation
Respond to all customer inquiries within in a timely manner
Ensure follow-up and completion of all outstanding client issues
Perform preventative maintenance and application updates as necessary
Monitor and ensure delivery of laboratory results to the client base
Work closely with teammates and direct supervisor to ensure completion of all job duties


High school diploma or equivalent is required
Associates degree within Information Technology or Computer Science is preferred
Experience in a IT Call Center environment is preferred
Prior experience troubleshooting hardware, software and networking issues
Previous experience in a customer service position
Experience in the healthcare industry is a plus
IT Certifications are plus; A or Net
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Flexibility to work overtime as needed


Monday - Friday (7:00am - 3:30pm)

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