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Technical Support Specialist

Mason, OH

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Job DescriptionnTitle: Technical Support SpecialistrDuration: 6 months (potential Temp to Hire)rLocation: Mason, OH 45040rShift Timing: Rotatingr r Major Duties and Responsibilitiesrr Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.r Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.r Assists by giving correct resolutions in a clear, concise and courteous manner.r Interprets error messages from system software or application programs; initiates required actions.r Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.r Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.r Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.r Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation.rrCommunications with Othersrr INTERNAL - All Home Office, Store, and Field Management associates.r EXTERNAL - Computer Maintenance Support VendorsrrrnnJob RequirementsnSpecificationsrr Excellent written & oral communication skillsr Problem resolution - Able to troubleshoot computer software/hardware issues over the phoner Superior organizational skills with a strong attention to detailr Pleasant phone mannersr Computer hardware and software knowledger Strong Customer Service orientationrrEducationrr High School required; College experience preferredrrrrr

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