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Job Details

Help Desk Analyst

Company name
Latitude Inc.

Location
, VA

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Profile

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Growing Government Contractor looking for a Help Desk Analyst.

Provide telephone and on-line remote troubleshooting and support for local and offsite users to resolve network and software problems, and troubleshoot site problems. Tier 3 Help Desk Analyst applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction, in a collaborative environment.

REQUIRED:

Knowledge of Windows, 2010 networking fundamentals including routing, TCP/IP, DNS and DHCP

Interested in with emerging end user technologies

Knowledge of ticket tracking systems

Must have a can-do, friendly and cooperative attitude

Ability to research, diagnose and resolve technical issues

Meticulous analytical and organizational skills with proven ability to multi-task

Strong interpersonal and verbal communication skills, must be able to communicate clearly, courteously and professionally

Location

Woodbridge, Virginia, United States of America

Industry

IT

Rate

USD

Employment Agency

Latitude Inc.

Contact

Latitude Inc.

Reference

JS2365_248864C06BD961DE57448C0AC4861664/418226430

Posted Date

5/16/2018 2:15:11 PM

Permalink

http://www.jobnet.com.au/F59lb

Company info

Latitude Inc.

Company Profile

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