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Desktop Support Engineer
Computer Services, Inc
Paducah, KY
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Desktop Support Engineer

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Paducah, KY

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\u003cli\u003e\u003cspan\u003eMonitor, analyze, and resolve desktop level incidents for CSI\u0026rsquo;s internal users with the highestlevel of security requirements\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eInstalling new hardware components in the desktop\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eInstalling operating systems and software in the desktop\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eSetting up network connections in the company and ensuring that all the desktops areconnected to the main servers\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eTesting software and hardware compatibility\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eAnswering phone calls of customers and clarifying their desktop related doubts\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eEnsure all tickets are updated with accurate and timely information\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003ePerform technical support, troubleshooting and tuning for virtual desktop delivery\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003ePerform technical support, troubleshooting and tuning for all desktop, laptop, and PDAsystems for issues reported to internal client services\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003ePerform implementation and maintenance for desktop, laptop, and PDA systems to ensuremaximum up time and optimal refresh intervals\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003ePerform desktop and laptop system image management and deployment\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eUnderstand and implement security best practices within network design and work withsecurity specialists to minimize vulnerabilities\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eUnderstand and comply with all applicable policies and procedures\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003ePerform on site technical support to address desktop and assist with some infrastructureissues\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExtensive experience supporting Microsoft Operating Systems and Office Suite\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience supporting VPN clients and VPN Administration\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience supporting and setup of Droid, iPhones, iPads, and other PDA devices\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience supporting internal clients remotely via Remote Control tools such as WebEx and RDP\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eAbility to install and troubleshoot printing issues remotely\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience imaging and deploying new and replacement laptop and desktop equipment\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eExperience supporting queries and ODBC connections using Excel or Access for Oracle or SQL databases a plus\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eMicrosoft Exchange 2010- Administration\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eActive Directory- Administration\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eRequired Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Terminal Services\u003c/span\u003e\u003c/li\u003e
\u003cp\u003e\u003cbr /\u003e\u003cstrong\u003eNICE TO HAVES\u003c/strong\u003e\u003c/p\u003e
\u003cli\u003e\u003cspan\u003eCollege Degree in associated field (Computer Science, Information Systems)\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eBackup Technologies, Administration\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eVMWare vSphere, VCenter Administration\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eTerminal Services administration including Citrix XenApp, Microsoft Remote Desktop, VMWare View\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eSAN/NAS Technologies, Administration\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan\u003eBackup Technologies, Administration\u003c/span\u003e\u003c/li\u003e
\u003cp\u003e\u003cspan\u003eComputer Services, Inc. (CSI) is a customer service company that delivers innovative technology solutions to banks, financial institutions and other businesses nationwide. Based in Paducah, Kentucky, we not only provide technological bank core processing needs, but also serve compliance risk management needs in banks and for a variety of\u0026nbsp;\u003ca href=\u0022\u0022 target=\u0022_blank\u0022\u003eindustries\u003c/a\u003e, including real estate, insurance and casino and gaming.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan\u003eIncorporated in 1965 with six employees and three customer banks, CSI is now one of the nation\u0026rsquo;s largest providers of dynamic technology solutions. We help financial institutions and corporate entities remain competitive, compliant and profitable. And with more than 1,100 employees, our staff is among the best in the industry.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003eCSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.\u003c/p\u003e

Company info

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Company Profile
HEIT, Inc. was founded in 2002 with the mission of building a world-class team that serves the financial industry’s technology and compliance needs. Critical infrastructure protection and running efficient operations is in our DNA. Our financial industry focus on performance, security, and compliance has endured since the company’s inception, as the founders cut their teeth in the U.S. military running nuclear operations and commercially managing global network operations centers. Building on that background, they carefully crafted a team of professionals unmatched in business and technical skill sets, advanced certifications, innovative mindsets, and passionate spirits of service.

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