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Desktop Support Engineer

Location
Paducah, KY

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u003cpu003eu003cstrongu003eRESPONSIBILITIESu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspanu003eMonitor, analyze, and resolve desktop level incidents for CSIu0026rsquo;s internal users with the highestlevel of security requirementsu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eInstalling new hardware components in the desktopu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eInstalling operating systems and software in the desktopu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eSetting up network connections in the company and ensuring that all the desktops areconnected to the main serversu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eTesting software and hardware compatibilityu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eAnswering phone calls of customers and clarifying their desktop related doubtsu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eEnsure all tickets are updated with accurate and timely informationu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003ePerform technical support, troubleshooting and tuning for virtual desktop deliveryu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003ePerform technical support, troubleshooting and tuning for all desktop, laptop, and PDAsystems for issues reported to internal client servicesu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003ePerform implementation and maintenance for desktop, laptop, and PDA systems to ensuremaximum up time and optimal refresh intervalsu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003ePerform desktop and laptop system image management and deploymentu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eUnderstand and implement security best practices within network design and work withsecurity specialists to minimize vulnerabilitiesu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eUnderstand and comply with all applicable policies and proceduresu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003ePerform on site technical support to address desktop and assist with some infrastructureissuesu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eREQUIREMENTSu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspanu003eExtensive experience supporting Microsoft Operating Systems and Office Suiteu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functionsu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience supporting VPN clients and VPN Administrationu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience supporting and setup of Droid, iPhones, iPads, and other PDA devicesu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience supporting internal clients remotely via Remote Control tools such as WebEx and RDPu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.u003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eAbility to install and troubleshoot printing issues remotelyu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience imaging and deploying new and replacement laptop and desktop equipmentu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eExperience supporting queries and ODBC connections using Excel or Access for Oracle or SQL databases a plusu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eMicrosoft Exchange 2010- Administrationu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eActive Directory- Administrationu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eRequired Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Terminal Servicesu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cbr /u003eu003cstrongu003eNICE TO HAVESu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eu003cspanu003eCollege Degree in associated field (Computer Science, Information Systems)u003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eBackup Technologies, Administrationu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eVMWare vSphere, VCenter Administrationu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eTerminal Services administration including Citrix XenApp, Microsoft Remote Desktop, VMWare Viewu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eSAN/NAS Technologies, Administrationu003c/spanu003eu003c/liu003enu003cliu003eu003cspanu003eBackup Technologies, Administrationu003c/spanu003eu003c/liu003enu003c/ulu003enu003cpu003eu003cspanu003eComputer Services, Inc. (CSI) is a customer service company that delivers innovative technology solutions to banks, financial institutions and other businesses nationwide. Based in Paducah, Kentucky, we not only provide technological bank core processing needs, but also serve compliance risk management needs in banks and for a variety ofu0026nbsp;u003ca href=u0022****target=u0022_blanku0022u003eindustriesu003c/au003e, including real estate, insurance and casino and gaming.u0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cspanu003eIncorporated in 1965 with six employees and three customer banks, CSI is now one of the nationu0026rsquo;s largest providers of dynamic technology solutions. We help financial institutions and corporate entities remain competitive, compliant and profitable. And with more than 1,100 employees, our staff is among the best in the industry.u003c/spanu003eu003c/pu003enu003cpu003eCSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.u003c/pu003e

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