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ASBU Help Desk Technician II - 1st Shift GG

El Cajon, CA

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United States

Work Location:

El Cajon



Advertising End Date:

31 Dec 2018

Job Type:


About The Opportunity

Job Purpose

Under moderate supervision, relies on instructions and pre-established procedures to provide support to computer users in resolving a variety hardware and software issues. Will typically be dispatched by the helpdesk.

Key Responsibilities

Principal Accountabilities

1) Following established procedures while also using a degree of creativity and latitude,
provides technical support in response to end user calls, e-mails and personnel
requests for help by identifying, researching, and resolving technical problems.

2) Documents, tracks and monitors problems to ensure timely resolution.

3) Develops and resolves problems and may build infrastructure.

4) Mentors/trains more junior Help Desk Technicians

5) Assist in the development and maintenance of a business culture, which supports
the Companys overall business objectives and goals, to include
issues that involve cost, quality, process, schedule and people.

6) Ensure the companys commitment to maintain a safe workplace and to protect the
environment through the establishment and support of Company policy and
adherence to various government regulations.

7) Fully comply with the GKN Aerospace, Inc. Policy Statement on Contracting with
the United States Government in all areas of responsibility involving direct and
indirect contracting with the United States Government.
8) Performs other duties, tasks and responsibilities as assigned.


Associate degree, technical degree or equivalent combination of education and experience required. One network operating system certification or two internetworking vendor certifications desired.

Experience and Qualifications

Must have a minimum of two years of directly related experience as a computer technician in basic computer support and networking for PCs with Windows Operating Systems and have basic productivity software skills.

Mental and Physical Demands

High integrity

Able to work on-call

Able to lift 50 lbs

Able to operate under tight deadlines

Able to maintain professional demeanor under stress

Able to participate in the communications of technical information to non-technical audiences

Good vision with correction

Ability to multi-task with good attention to detail

Ability to climb using ladders/booms

Ability to travel internally within the facility campus

Ability to read, write and comprehend English instructions

Ability to withstand loud noise of a machine shop environment

GKN is an equal opportunity employer.

About Us

GKN is a global engineering business. We design, manufacture and service systems and components for most of the worlds leading aircraft, vehicle and machinery manufacturers. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to better in everything we do. GKN operates three divisions: GKN Aerospace, GKN Driveline and GKN Powder Metallurgy employing 56,000 people in more than 30 countries.
GKN Aerospace is the worlds leading multi-technology tier 1 aerospace supplier. With 55 manufacturing locations in 14 countries, we serve over 90% of the worlds aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the worlds advanced 5th generation fighter aircraft.

Diversity and Inclusion

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.
A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.
GKN is an equal opportunity employer.
We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

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