Technical Support Specialist I - Roanke VA or

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Profile

Prosperity Service Group, LLC is seeking to hire a Technical Support Specialist I for our Roanoke or New York office.

Summary

Under limited supervision, this position works with the end user community and IT programming development staff to support information systems which include PC Support, Helpdesk, Remote User Access, and Security Systems.

Major Duties and Responsibilities

• Works to build thorough knowledge of business systems to support user initiatives.



• Assists in development of complex system test plans, scripts, conditions, and transactions and gives input to the overall project plans supporting business system initiatives.



• Responsible for Helpdesk Support including all moves, adds, and change to systems.



• Maintain infrastructure cabling including all cross-connects for Voice and Data circuits.



• Assists with troubleshooting of Prosperity Systems and End User Support. Respond to requests for technical assistance from Prosperity personnel, which involves answering questions; directing inquiries to the appropriate personnel; and diagnosing or resolving technical problems.



• Assists with the development of plans to coordinate all activities involved in the installation or relocation of systems.



• Liaison with representatives (internal or external) of other technical areas to plan project outcomes, resolve problems and discuss project status.



• Inspect and evaluate work done to ensure compliance with quality standards.



• Following up with clients to ensure that all systems are operating without fault.



• Serves as backup to Network Administrator and Technical Support Specialists.



• Provides audio-visual support for company meetings and training. Coordinates, sets-up, maintains and makes recommendations on purchases of audio-visual equipment.



• Assists with keeping Technical Services server room and other IT storage/closets orderly and secure.



• Maintains up-to-date documentation in assigned areas of responsibility. Provides 24X7 Technical Services support as needed.



• Interacts with all levels of management to coordinate, lead, and assist in system upgrades, and other system enhancements. Supports customer service areas and Corporate Annual Plans.



• Assists management in the prioritization of system service requests. Provides in-depth analysis to troubleshooting production system problems and/or procedural inefficiencies. Offers alternatives and advisement for proper resolution.



• Trains the trainer for system enhancements, new system functionality, and system upgrades. Provides input and support to develop system procedures and documentation for the end-user areas.



• Identify and recommend workflow processes for Administrative systems to improve the quality and efficiency of processing.



• May be assigned other duties as required to support organizational goals and objectives.

Job Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university; or equivalent combination of education and experience. High school diploma required with a preferred Associates Degree in Information Technology.



• Working knowledge of Microsoft Office software products (Word, Excel, Project, PowerPoint, Access).



• Technical training or course work in Electrical Engineering, Computer Information Systems or related field.



• Minimum 5 years’ experience in management of various Computer Information Systems. Demonstrated proficiency with computer products and systems including but not limited to Microsoft, Cisco, IBM / Lenovo, Dell, and various security applications



• Insurance or financial background a plus.

Key Competencies

• Work requires the ability to read and interpret documents such as procedure manuals and operating instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.



• Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to solve complex problems through systematic evaluation, inference and analysis of abstract and concrete variables.



• Illustrates proficiency in both verbal and written communications skills to act as a liaison between management and cross functional groups throughout the organization. Ability to present a professional image in conduct, attitude, and attire.



• Demonstrate an aptitude to respond quickly in a challenging dynamic environment and a willingness to commit the additional time and effort necessary during periods of heavy workload in order to meet project milestones and implementation deadlines.



• Motivated independent worker with excellent organizational and project management skills. Willing and able to work on multiple diverse tasks simultaneously.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply reference HR Job #0307-18.

Company info

Prosperity Life Group

Company Profile