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Job Details

Helpdesk Coordinator-Part Time

Location
Mount Sterling, IL

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Helpdesk Coordinator-Part Time
Job Locations
US-IL-Mt. Sterling
Job ID
2018-5757
Category (Portal Searching)
Information Technology
Overview
Location:
Mt. Sterling, IL
Department:
Information Technology
Reports To:
Help Desk Supervisor
Your Role:
The Help Desk Coordinator supports internal customers company-wide in the areas of computers, printers, connectivity to the network and client software. You coordinate with other IT teams to resolve issues.
Set up and troubleshoot PC and printer hardware, connectivity to networks including wireless, VPN, dial up and DSL
Route calls to the IT area responsible for users department
Enter tickets and work orders in Help Desk by collecting pertinent information from end user
Monitor tickets and work orders assigned to Help Desk team
Provide support to standard client software installed at Dot
Reset passwords for all systems
Conduct periodic customer satisfaction audit
Set up user accounts requested through HR Department
Applies lean tools and thinking to identify and eliminate waste in all areas of the position
Role Specifics:
Schedule –
Part-time; Variable hours, could include nights and weekends
What Can Dot Offer You?
As a family-owned and -operated company for the past 55 years, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:
Family ownership that values employees and has a history of success
A friendly team work environment
Competitive wages
Qualifications
We Need You To Have:
Knowledge of Microsoft Office and Windows
Knowledge of anit-virus and help desk software preferred
Excellent interpersonal/customer service skills
We’d Like You To Have:
Effective written and verbal communication skills
Proficient work ethic
Professional, positive attitude
Effective leadership experience
Ability to lift boxes weighing up to 50 pounds
Safety:
This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer:
Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
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