Fort Meade, MD 20755
Lead Help Desk Technician TS/SCI Clearance
We are currently hiring a Lead Help Desk Technician with a TS/SCI clearance and Security /MCSA (or ability to obtain MCSA within 180 days of starting). This is a direct hire opportunity with long-term potential.
Ft. Meade, MD
Dependent on level of experience and education
Active TS/SCI clearance required Required certifications: Security AND Microsoft Windows 10, Server 2012, or Server 2016 (or ability to obtain MCSA within 180 days of starting) 4-8 years of directly related experience supporting help desk operations Knowledge of the principles, methods, and techniques used in computer troubleshooting and support Knowledge of desktop operating systems and applications Travel may be required in support of the customer's mission requirements Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc. Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests Provides polite and friendly customer service Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required Documents incident status and solutions in incident database tools. Possesses current working knowledge of computers, printers, laptops, and common windows applications Works through various types Tier II issues with telephone assist Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
SRG Government Services (SRG) is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Top Secret, TS/SCI, Clearance, Security , MCSA, Microsoft Windows 10, Server 2012, Server 2016