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Desktop Support Technician / PC Technician - hands on - long term - Level 1 / 2 - Sioux Falls SD

Company name
Smart IMS

Sioux Falls, SD

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Desktop Support Technician / PC Technician - hands on - long term - Level 1 / 2 - Sioux Falls, SD

Smart IMS

Sioux Falls


Job #665201607

Job Description 3 to 5 years experience repairing PC's Solid understanding of ticketing systems Previous project experience, can delegate project work to team members to assist, and ensure project remains on course to meet dates Solid oral and written communications skills, can interface at the Client director level Capable of running reports from ticket systems to support management , excel , pivot tables, etc. Physically able to move PC’s Solid skills applying encryption tools Solid skill applying Anti- Virus software Solid Skills building and Imaging PC’s, working with client to resolve issues for new hires Capable to replace major components within a Desk top and laptop to restore service Solid understanding of A/V equipment and capable of testing, troubleshooting and supporting hardware Solid understanding of MDF / IDF Wiring closets, patch panels and trouble shooting skill with wiring component Solid understanding of IP telephony / install phones and log device in Follow floor plans to deliver service and or relocate Job Skills Solid understanding adding and removing Workstations to a Domain (R&R Computer Utility) Solid understanding of utility data base to manage devices (OVCM Notification Tool) Build systems using Citi’s Common Build process (Laptop, Desktop) Solid understanding of licenses software and utilizing tools to manage. (CDP) Understanding of user’s workstation profile (HP Automation Reporting tool) Solid skill supporting Windows XP, Windows Vista and Windows 7 Solid Skills supporting Internet Explorer 7, Internet Explorer 8, Firefox and Google Chrome Solid skills supporting users with Wireless networking Proficient in ticketing systems (Remedy, Service Now system) Proficient at supporting devices using DNS and DHCP Proficient adding users to domains Resolve complex PC hardware issues Solid understanding BIOS settings Solid understanding of supporting IP telephony Experienced with testing and terminating of cable systems Understanding of Cat 5, Cat 6 and fiber optics ST SC LC Multimode Single mode Troubleshoot DS0, DS1, DS3 facility and circuit issues through remote test points Know how to punch down cabling on 110 and 66 blocks Able to terminate all copper cables using the TIA/EIA-568 cabling standard Able to troubleshoot IEEE 802.11 for WIFI access Telecom DS0/DS1/DS3 theory and knowledge Perform DNS and DHCP support of individual client facing devices Reading and comprehending blueprints and building documentation/Layout work Working knowledge of TCP/IP Networking Knowledge, Network Design and Implementation Basic router/switch interface configuration able to use the router/switch console support for off-net configuration Understanding of common teleco technologies: PBX, PRI, fiber op networks, VoIP, VPN, voice mail, auto call distribution systems, IP, QoS Understanding of telecom acronyms, terms and concepts Basic network troubleshooting (issue with router/bad network card drive, software settings, etc.) Ability to leverage and update network tools (Aperture, Netinfo, TCRS, DNS/QIP, Infoman, etc.) Knowledge of basic Avaya PBX commands Understanding of VoIP Understanding of VPN installation at home and how remote users log into phones Experienced with IP Agent application and functionality to assist customer with initial setup Solid understanding of A/V Equipment (Polycom, projector, touch panel etc....)

Updated 05/17/2018

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Smart IMS

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