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Job Details

DESKTOP SUPPORT ENGINEER

Company name
d-bug consulting

Location
Union, NJ
10 hit(s)  

Profile

*FACE TO FACE INTERVIEW REQUIRED-NO SKPYE OR PAID TRANSPORTATION COSTS. PLEASE DON'T APPLY IF YOU CAN'T COME FOR A FACE TO FACE INTERVIEW.

Job Description :

JOB SUMMARY & SCOPE

The candidate for the Desktop Support Engineer position will provide, under limited supervision, technical support of personal computers (Both Macs & PCs), printers, and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Union NJ office. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users.

DUTIES & RESPONSIBILITIES

Provide on-site & remote end-user desktop support in a mixed-OS environment (80/20 percent mix of Mac OS/Windows)

Troubleshoot hardware, software, Wireless, WAN, and LAN issues

Work with external vendors to resolve hardware and software issues

Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices

Build, maintain, & image new hardware and replace or upgrade legacy hardware

Test new software and operating systems for compatibility

Research and recommend new technologies and solutions

Document support processes and troubleshooting procedures for hardware and software

Work with end-users to develop an understanding of the needs and uses

Collaborate with other team members to resolve complex issues through training and support

Keep management aware of changes within the office

Ability to prioritize projects and support issues

QUALIFYING EDUCATION & EXPERIENCE

1-3 years? experience in IT related field, preferably in e-commerce/internet/retail

Bachelor?s degree or equivalent experience

Extensive experience with Mac OS X (10.10 to current)

Strong experience with Windows 10

Strong desktop hardware experience (Windows, Mac, laptops, peripherals)

Experience with Google Apps for Business

Experience with Device Management Software (SCCM/JAMF Pro)

Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions

Understanding of TCP/IP networking.

Understanding of Active Directory

Comfortable with the command line (Bash, Powershell, SQL, etc)

Strong oral and written communication skills.

Strong customer service skills

Works well in a team environment

Able to adapt and to be assertive in a fast paced constantly changing environment

Detail oriented

Ability to work independently

Experience Level:

5 Years

Requirements:

Location:

Union NJ

Duration:

6 - 9 months

Pay Rate:

Date Posted: 04/16/2018

Last Updated: 04/16/2018

Company Profile
D-Bug Inc. initially started as a leading provider in quality assurance through manual and automated testing solutions for enterprise level client/server and mainframe applications. D-Bug Consultants and services enable organizations to quickly and successfully implement test automation and deliver high quality, mission critical systems to the marketplace, on time, and within budget.

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