Epic Help Desk Support
Kforce has a healthcare client located in the Woburn, Massachusetts (MA) area that is seeking two Epic Help Desk Support people.Summary:The ideal candidate will work to support the entire organization which is about 15,000 end users. They will be responsible for answering calls that come into the call queue, ticket creation and routing to other departments including escalation and tier II assistance when required. Email correspondence with end users, and information sharing and team collaboration with team members is also an important aspect of the role. They will also work on password resets/account unlocks, and remote control support via LANDesk.
The request/incident producing modules include: Ambulatory, Cadence, Clindoc, ASAP, Orders, Optime, Dragon
Certifications are nice to have, but not a requirement
Good communication skills are very important
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Website : http://www.kforce.com/
Kforce is a professional staffing services firm. Our name stands for KnowledgeForce® describing our highly skilled professionals, knowledge gained from over 50 years of experience, and the power of our team to provide the Right Match™. We provide flexible and direct hire staffing professionals in Technology and Finance & Accounting, engaging over 23,000 highly skilled professionals annually with more than 4,000 customers. At Kforce, Great People = Great Results. Our national network of 60 offices, two national recruiting centers, and over 2,000 staffing specialists supports our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100. Our vision is to be “the firm most respected by those we serve.” Our client centric Knowledge Staffing Model allows for on-demand identification and delivery of top talent through progressive recruiting strategies and advanced technologies.