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Jr Desktop Support

Company name
Convergenz, LLC

Englewood, CO

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Jr Desktop Support




Job #684941530

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunications systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience. Job Purpose: The Junior Desktop Support Technician's role is to provide a single point of contact for end users to receive support and maintenance within NTTA’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, provide end-user assistance where required as well as partner with third party vendors. Key Duties and Responsibilities: • Assist all our users with any IT related issue when called upon. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary. • Accurately record, update, and document requests. • Install and configure IT equipment including but not limited to desktop PCs, laptops, and VOIP phone systems. • Resolve incidents with printers, copiers, and scanners. • Update and maintain computer inventory and surplus equipment. • Maintain control of NTTA assets including laptops, desktops, monitors, and small equipment and peripherals. • Complete new hire office setup and conduct hardware-specific training in conjunction with the IT Training team. • Work with NTTA Network Administrators and third-party IT Vendors to identify and repair network hardware connectivity issues. • Support testing and deployment of new applications and systems. • Undertake other duties as requested by the NTTA System Administrators that are not specifically stated but which from time to time are necessary. • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. • Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software. • Attend internal training and meetings to keep up to date with the latest technology and internal system processes. • Assist with conference room setup when necessary. • Other duties as necessary. Essentials: • Bachelor’s Degree in a computer or software technology related field preferred. • 2-3 years’ experience in personal computer service and repair required. • Windows experience and Windows proficiency required. • Excellent organizational skills, interpersonal relations, and very good written and oral communication required. • Strong customer service attitude a must! • Ability to work well under pressure; a good problem-solver and a fast thinker. • True team player attitude necessary. • Ability to coordinate many issues/projects at once. • Analytical, with strong attention to detail. • Ability to work independently with little direct supervision. Physical Activities: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance and color vision.

Updated 06/13/2018

Company info

Convergenz, LLC
Website :

Company Profile

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