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Innovations - Service Desk Senior Analyst

New York City, NY

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Job Description:
Service Desk Senior Analyst
Firm Overview:
Blackstone is one of the world’s leading investment firms. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our asset management businesses, with over $430 billion in assets under management, include investment vehicles focused on private equity, real estate, public debt and equity, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at
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Business Unit:
Business Unit Overview:
Blackstone Innovations (BXi) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency and improve transparency within the firm and across our broad community of investors and portfolio companies.
BXi is nimble and entrepreneurial – our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.
Job Title:
Service Desk Senior Analyst
Job Description:
Service Desk Analysts are involved in technical support, providing analytical, as well as superior customer service on the phone. You will be expected to provide support to all desktop, laptop and mobile device users as well as the array of applications that make up our computing infrastructure. You will also collaborate with systems and network administrators to ensure optimal operation of the company’s computing environment, and recommend corrective solutions.
You must be customer service oriented with strong oral, verbal and written communication skills, and become familiar with the underlying businesses and industry specific software applications. Financial services experience is a plus.
Monitoring and managing a ticket queue, prioritizing support tickets based on urgency
Experience with troubleshooting PC hardware and software issues
Strong analytical, problem solving, organizational and planning skills
Excellent interpersonal skills; ability to interact with personnel at all levels
The passion to learn and grow
Experience in troubleshooting iOS, Windows 7/10 and Microsoft Office
Knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
Willingness to take initiative and to follow through on projects; ability to work with little direction
An ideal candidate should have at least 4-7 years in a technology services role and possess B.S. in Computer Science or other applicable technical degree, have worked extensively with a range of technical issues in an enterprise environment. The candidate must be team oriented, flexible and have the ability to adapt to a fast paced and changing environment, making the right personality as important as technical skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin or any other category protected by law.
If you need a reasonable accommodation to complete your application, please ****.
The Blackstone Group and its affiliates (“Blackstone”) provide equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.
Posted 07/4/2018
Full Time

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