Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Seattle, WA
View more jobs in Washington

Job Details

Remote Help Desk Technician-Seattle WA

Company name
Modis Staffing

Seattle, WA

Apply for this job


Job Description
REMOTE HELP DESK APPLICATION SUPPORT  A top multinational IT Service Provider is looking to fill a Remote Help Desk Application Support position with work from home opportunities available.  Candidates can work from home from anywhere in the US. MAIN REQUIREMENTS: • High School Diploma or GED• 3 years of experience in a technical support environment• Active Directory and VPN are highly preferred• Experience with DCAC and UNIX is preferred• Troubleshooting Skills-Need to know what questions to ask to get to the root of the problem quickly• Good phone communication skills• Windows/Outlook software support• Moldable• Able to take direction• Multitasking• Good attendance (there is a point system)• Ability to thrive in an up-tempo high stress environment.  MAIN RESPONSIBILITIES: • Provides technical support to users for basic computer related technical problems.  • Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met. • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.  • Resolves and/or refers more complex technical problems through a defined escalation process. • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. • Experience with solving computer related problems.  • Experience with company products, operation systems and escalation policy.  • Good communication, interpersonal and organizational skills.   Is this job tailored just for you?  Our client is ready to begin interviewing for this Remote Help Desk Application Support job, so please upload your most recent resume and apply today! 

Company info

Modis Staffing
Website :

Company Profile
As a global provider of IT staffing services, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day - for both temporary and permanent assignments and across virtually all industries. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top tech talent.

Similar Jobs:
technical support specialist
location Seattle, WA
SUMMARY Configures and installs desktop and mobile hardware and software to effectively utilize Lynden specific applications and helps support the local area networks and remote connectivity by performing the following duties: Res...
Help Desk Analyst
location Kent, WA
Job Description Immediate need for a talented Help Desk Analyst with experience in the Banking & Financial Industry . This is a\u00a0 6 Months contract opportunity with long-term potential and is located in Kent, WA. Pl...
Desktop Support Analyst
location Seattle, WA
Your Opportunity Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. We ca...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169