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Job Details

Service Desk Specialist

Company name
DALGlobal Services

Location
Atlanta, GA

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Profile

Overview

Delta Global Services, a wholly owned subsidiary of Delta Air Lines, Inc., has a Service Desk Specialist position in Atlanta, GA through our Staffing Division. This Service Desk Specialist position will require the individual to be responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness. This position provides support for user identified errors and system alarms and alerts. Troubleshoots and restores technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.

Delta Global Services - Staffing Division (DGS) has been ranked among Atlanta’s Top 25 Staffing Agencies by the Atlanta Business Chronicle for 14 consecutive years. DGS have over 170 locations in 49 states and we are the only staffing firm offering flight privileges to our employees, creating value for our clients and personnel. To be considered for this (Sr. Service Desk Specialist) job in (Atlanta, GA), apply now. DGS is an Equal Opportunity Employer.

Responsibilities

Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness.

Provides 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Monitors tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource.

Applies business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support.

Utilizes and maintains the helpdesk tracking software.

Manages follow-ups and hand-offs on behalf of the user.

Provides technical support, including deploying, configuring and maintaining desktop PC's, laptops, peripherals, mobile devices, and software; troubleshooting & resolving hardware, software, connectivity, and other technical problems including documenting steps taken and status in incident management tracking systems, following up with end users to ensure the issue has been resolved.

Installs, modifies, and repairs computer hardware and software.

Maintains & updates computer hardware and storage to be compliant with company policy. 

Qualifications

Must have at least 2 years and no more than 6 years of experience

Company info

DALGlobal Services
Website : http://www.dalgs.com

Company Profile
DALGlobal Services offers you a full scope of aviation services with experts in such diverse areas as ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, flight control and operations consulting. Our focus on training, safety, and efficiency results in the quality performance your customers expect. Please select one of the links below to find out more about the services that we offer.

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