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Desktop Support Analyst

Company name

Albuquerque, NM

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Desktop Support Analyst

Robert Half



Job #685444890

Robert Half Technology is currently seeking an experienced, self-motivated Desktop Support Specialist with broad technical skills. The Desktop Support Technician is responsible for providing end-user technology support to the entire organization. The IT Service Desk is the primary point of contact for all technology users and this Desktop Specialist ensures services are delivered in a customer focused manner. This position is responsible for repairing and maintaining the workstation environment including but not limited to hardware, software, mobile devices, printers and other peripheral equipment. Duties generally entail Service Desk ticket management, phone support, workstation deployment, troubleshooting and mobile device support. Essential Job Functions:

Primarily responsible for testing, maintaining, troubleshooting and supporting PC hardware, mobile devices, software and associated operating systems.

Develops, maintains and deploys operating system images for the organization's workstations.

Manages user accounts, rights and permissions for systems including Active Directory and enterprise applications.

Manages assigned Requests and Incidents utilizing the IT Service Desk ticketing software. Responsible for properly documenting all requests and completing resolution within the defined Service Level Agreements (SLA).

Responsible for Problem identification and resolution within the scope of the desktop support area.

Complies with all policies, procedures, and checklists for IT Service Desk processes.

Develops and maintains IT process and procedure documentation as directed by the manager.

Assist in maintaining asset inventories for all desktop hardware/software across the organization.

Procures hardware and software for the organization from established vendors and procedures.

Travels occasionally implementing and supporting technology installed at remote sites.

Demonstrates strong communication and customer service skills. Must be able to communicate effectively (verbal and written) with all levels of the organization.

Participates in 24x7 on-call rotation for critical business system support as assigned.

Promote and model company mission, vision and values.

Performs other duties and responsibilities as assigned by the Manager – IT Service Desk.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at ~~~ to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Req ID:


Functional Role:

Desktop Support







Postal Code:





The successful Desktop Support Specialist will have:

B.S degree in Computer Science, Business Administration or similar field of study is preferred. Associates degree with demonstrated experience in desktop support may be substituted.

Requires a minimum of 2 years' experience in an enterprise IT service organization.

Proficient utilizing computers including Microsoft Windows Operating Systems through Windows 10, Microsoft Active Directory, Microsoft Office Suite, general laptop or desktop computer and mobile devices use.

Employee is encouraged to have and maintain current certification(s) in relevant technology or IT service management such as: CompTIA A , Microsoft Certified Professional (MCP), ITIL Foundation v3

This position requires ability to be self sufficient and work independently.

This position requires a satisfactory background check report, including post-offer drug screen Interviews are currently being conducted, for immediate consideration please email your resume to ~~~ with Desktop Support in the subject line. We invite you to follow us on Twitter @RHTAlbuquerque to hear about other New Mexico job opportunities and Tech news!

Updated 06/13/2018

Company info

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Company Profile
Founded in 1948, Robert Half International Inc. (NYSE symbol: RHI) is the world's first and largest specialised staffing firm. RHI is a recognised leader in professional staffing and consulting services, and is the parent company of Protiviti®, a leading independent internal audit and business and technology and risk consulting firm.

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