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Help Desk Analyst W-Sat 11 am - 10 pm

Columbus, OH

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Overview **MEMBERS ONLY**SIGN UP NOW***. has openings for a service oriented Help Desk Analyst who thrive on utilizing thier problem solving abilities to help our clients navigate their technology. Responsibilities Supports Tier 1 and 2 service requests and incidents Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups. Serves as the single point of contact to end users for information technology-related issues, problems and requests Assist the Help Desk Manager with reporting, analysis, or training and testing tasks Contribute current technical information and best practices to the knowledge base Qualifications Minimum of two years of experience in a Help Desk environment supporting computer software and hardware. Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment. Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills Must be able to work independently and as part of a team

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EEO Statement:Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender ...
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