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Job Details

Deskside and Helpdesk Administrator

Company name
NTT DATA Services

Location
Wallingford, CT

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Req ID: 

23425

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a 

Deskside and Helpdesk Administrator

 to join our team in

Wallingford

Connecticut (US-CT)

United States (US)

Job Level Specific Duties:

Diagnoses and troubleshoot Level 2 problems encountered with personal computer hardware, software and peripherals.

Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.

Coordinates user requests with external vendors per policies and procedures.

Handles problems that the first-tier of help desk support is unable to resolve.

Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up. 

Essentials:

End user support and work on tickets

Coordination between onsite and offshore for user problems to help resolve issues

Imaging Laptops and Desktops for new users

Workstation moves within and across Buildings

Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)

3rd Party vendor coordination for Application Support and Printers

Meeting Rooms and Conference room setups (IT related only)

Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.

Availability and Support during outages and maintenance windows

Preferred: 

MAC knowledge is desired but will train if necessary

Basic Qualifications: 

3 years of related IT experience 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.        

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000 professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com

to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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Company info

NTT DATA Services

Company Profile

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