Description: Essential Functions: Shift: Eight hour shift between 6am-6pm, Monday-Friday -Responds to Help Desk tickets and telephone call requests for technical support. - Handles and resolves basic issues via phone support. -Attempts to answer all questions (e.g., common problems and general - Consults with higher level technical support to determine resolution, or transfers unresolved issues to Level 2 or a Subject Matter Expert (SME). - Creates, updates, and resolves all issues within the current issue tracking system - Identifies and resolves technical issues and/or researches and recommends effective solutions. - Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams. ----=-- Installs, configures, and supports operating systems, enterprise business applications, and miscellaneous software applications. - Configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices. -Serves as the IT liaison to consultants, state and county staff, vendors, volunteers, and other health care professionals. - Provides remote technical assistance to end users. - Provides remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives. - Adheres to departmental standards and ensures appropriate use of information systems. --- -Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data.