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Sr. Desktop Support

New York City, NY

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Job Description
Sr. Desktop Support:
Great opportunity for a sharp motivated IT professional to step in to a mid-sized law firm and have an immediate impact. In this role you will be IT Systems Manager for the firm and provide Helpdesk/Desktop Support services, Software training, hardware and software support in a windows 7, Server 2008, MS Office 2010 environment. The role will also involve maintenance of IT hardware, software, mobile devices while having working knowledge of law firm document/case management software, ShareFile, SharePoint, Adobe Acrobat, Citrix etc. Prior knowledge working in conjunction with a Manager Service Provider is useful but not required.


Provide helpdesk and desktop support to employees both in-house and remote.
Installing and configuring computer hardware, software, systems, networks, printers, copiers, Dictaphones etc.
Work with Managed Service Provider on planning and undertaking scheduled maintenance upgrades and monitoring alerts.
Investigating, diagnosing and solving computer software and hardware issues.
Managing IT equipment inventory and supplies.
Perform new employee onboarding including new user accounts, computer setup, training etc.
Management of law firm Case and Document management system
Applications support including: MS Office, Adobe Acrobat, Law Firm Case/Document Management, MS Exchange, SharePoint etc.
Providing computer/network support of software and hardware problems reported by users
Works with vendor support contacts to resolve technical problems with hardware and software.
Install, configure and maintain laptops, desktops, and printers.
Manage phone system (with assistance from outside vendor when needed).
Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, Citrix, Adobe Products, Internet Browsers and various software.
Escalate IT issues to Managed Service Provider when necessary
Develop user training manuals, help sheets, and procedures for end users where applicable.
Support of mobile devices including configuring iPhones, Androids to MS Exchange Server
Knowledge and Experience:
Strong technical knowledge of Windows 7, 10, Server 2008 or higher.
Experience with active directory including creating, maintaining, deleting users and groups, Microsoft Exchange 2010 or higher
System management Tools (WSUS etc.)
Minimum of 5 Years of IT Experience with a focus on end user applications and server application management.
Knowledge of Citrix XenApp 7.5 or higher,
Solid understand and use of Microsoft Office 2010 or higher, Law Firm Case/Document management Applications, Adobe Products, ShareFile, SharePoint.
Experience w/ backup software & hardware
Working knowledge of VMware ESX 6/6.5 is helpful.
Knowledge of VOIP telephone system helpful.

Third party candidates will not be considered
Sponsorship is not available for this role

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