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Help Desk - Tier II

Location
Silver Spring, MD

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MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the Peopleu00ae since 1975, **MEMBERS ONLY**SIGN UP NOW***. is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.This position is responsible for the support and resolution of all desktop computer problems.Responsibilities Manage desktop support workflow, including problem analysis, communications with customers or client management, ticket documentation, ticket escalation when required and ticket closureManage desktop project deliverables; communicate project status to client and managementPerform troubleshooting to isolate and diagnose common technical problemsProvide Microsoft Office Suite training to users when requiredPerform upgrades of microcomputer hardware and software components as requiredRespond to the needs and questions of users concerning their access of resources on the networkTroubleshoot server and e-mail related issuesMonitor problem ticket queue and expedite closure of aging tickets The Ideal Candidate will Possess the Following Additional Education and Experience Associate's Degree from an accredited college or university required, equivalent experience considered in lieu of degreeAt least two (2) years of experience troubleshooting computer hardware and peripherals requiredAt least one (1) year of experience troubleshooting Windows 2000/XP requiredAt least one (1) year of experience troubleshooting MS Office Suite, and MS Outlook requiredAt least one (1) year of experience with one or more of the following required: Cisco VPN client, MS Systems Management Service (SMS), Adobe Acrobat Professional 6/7, Internet Explorer, McAfeeAt least six (6) months of experience with LAN/WAN connectivity, troubleshooting and /or documentation preferredMS Office Specialist preferred EEO Statement EEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for youA committed and diverse workforce is our most important resource.MAXIMUS is an Affirmative Action/Equal Opportunity Employer.MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. ,employmentType:FULL_TIME,title:Help Desk - Tier II,url:****Spring,addressRegion:Maryland,addressCountry:United States,postalCode:}},hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.,logo:****Service,Engineering,Facilities,Finance,Management,Other,Program Management],industry:Accounting, Customer Service, Engineering, Facilities, Finance, Management, Other, Program Management} {@context:****Desk - Tier II}}]}

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