Schafer Government Services
Help Desk Technician/IT Generalist
Belcan Government Services has an immediate opportunity as a Help Desk Technician/ IT Generalist located in Washington, DC! This position is a full-time direct position with benefits.
Provides a high level of customer service support for office automation applications, personal computers, and printers. Monitors servers and systems. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
*Diagnoses reported hardware, software, and network problems.
*Resolves or repairs if possible and contacts additional technical support as necessary.
*Provides procedural guidance, demonstrates, and provides direction on various systems.
*Continues to improve technical expertise through the identification of new technical alternatives to resolve problems and/or general improvements.
*Accurately documents and reports problems to technical staff for resolution.
*Accurately documents solutions and fixes and disseminates them accordingly
*Performs departmental administrative duties as assigned, such as generation and tracking of purchase requests, maintenance contracts, staff data, and departmental policies and procedures.
*Provides conference calling, fax and E-mail directory support through the use of multiple platforms and applications.
*3 years prior help desk support experience
*Excellent analytical and problem-solving skills
*Excellent interpersonal and customer care skills; ability to function well under pressure
*VMWare VSphere VCenter
*Active Directory experience
*Windows Server experience
*Providing support for Windows 7 and 10 Clients
*Knowledge of TCP/IP, DNS, DHCP; general networking skills
*Ability to travel to/from various local BGS locations as needed (~20%)
*Bachelor's degree in Computer Science or Information Technology or equivalent experience
*CompTia*s A and or Network or equivalent experience
*ServiceNow experience desired
*Exposure to Dell switches
*SSL certificate installation and renewal experience
*Exposure/experience configuring and managing Palo Alto firewalls
*Linux Server Administration
*Cisco Router/Switch/ASA/WLAN experience
If you are interested in this Help Desk Technician/ IT Generalist in Washington, DC please apply via the, Apply now* link provided. As an employee with Belcan Government Services, you will be part of one of the largest engineering firms in the United States. We maintain a small-company atmosphere as well as open communication at all levels of our organization, allowing for much more dynamic decision-making processes. We offer flexible schedules as well as an excellent mentoring system to ensure that you have all of the knowledge and tools you need to meet a diverse range of engineering challenges. You will also have opportunities to advance to positions of greater responsibility, including management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package.
Belcan is an equal opportunity employer. EOE/M/F/D/V
Build a challenging and rewarding career with an industry leader!
Washington , DC
Minimum Experience (yrs):
Bachelor (BA, BS...)
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Schafer Corporation is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.