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Job Details

Service Desk Specialist

Company name
Jacobs Entertainment Inc

Arlington, VA

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Service Desk Specialist




Job #663246982

Service Desk Specialist


Jacobs is currently seeking a Systems Analyst to support a continuously manned component within the Joint Operations Support Center (JOSC) located in the Pentagon or Site-R as dictated by mission requirements. Responsible for performing system and network monitoring of the assets at the JOSC, special interest sites, and other associated duties from two centralized locations. This opportunity requires shift work coverage 24x7x365, including holidays. This position is located at the Pentagon.


Provide continuous on-site proactive monitoring of all GCCS-J critical sites, and other designated systems, as determined by the Government, using a specific suite of monitoring applications on a 24-hours-per-day, seven days-per-week basis. The current approved applications for use are HP Openview Network Node Manager (NNM), CA eHealth & System EDGE, What's Up Gold and Worldview (GOTS).

Execute all monitoring and fault isolation functions as required.

Implement and maintain Configuration Management Processes and procedures as defined by Government Representative(s) as designated by Contracting Office or Task Monitor using tools as specified.

Provide system performance analysis support, update performance Standard Operating Procedures as needed, and provide resources to maintain the GMC application performance toolset.

Provide system reporting and proper notification of degradation in performance of monitored systems as required.

Build, secure and maintain Unix and Windows servers in accordance with the DoD, NSA, and DISA security and Information Assurance requirements.

Work in small teams performing system monitoring and maintenance of and provides troubleshooting for highly complex systems and network solutions

Works on teams in system engineering efforts and provides direction for problem definition, analysis, requirement development, and implementation for systems.

Directly interfaces with customers regarding incidents and system status.

Skills and Experience:

Develops and prepares system documentation, gathering specific information related to the project and applicable technical material.

Familiarity with the use and deployment of SNMP based network/systems monitoring tools

Conduct incident, problem, and change management functions in an enterprise environment

Possess the ability to document requirements, maintain and update technical documentation, and accurately measure system performance against targets and report on changes or upgrades to existing systems, monitor system performance and evaluate areas to improve efficiency.

Familiarity with SNMPv3, DNS, & TCP/IP based routing

Familiarity Unix/Linux based operating systems and network monitoring solutions.

Experience with HP OpenView and CA eHealth a plus.

Shifts run from Tuesday through Saturday or Sunday through Thursday. Shifts are typically stable once assigned, but all candidates must be able to work all shifts, to include holidays and weekends in a network operations center environment.

Day Shift 6:00 am - 2:00 pm

Swing Shift 2:00 pm - 10:00 pm

Mid Shift 10:00 pm - 6:00 am



Bachelor's degree from an accredited college or university and minimum of 3 years of direct experience in related system operations efforts. In lieu of bachelor's degree, an additional two years of direct experience is required.


IT Level 1 (e.g., Security )


Top Secret Clearance is required.

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location

United States-Virginia-Arlington

Req ID:


Updated 05/14/2018

Company info

Jacobs Entertainment Inc
Website :

Company Profile
Jeffrey Jacobs is President of Jacobs Entertainment Inc, a film buying and marketing firm. He has 35 years of experience in the exhibition, marketing and distribution of American independent and international cinema in the U.S. He is perhaps best known as the founding film buyer for the Angelika Film Center in New York City which under his supervision (from opening day in 1989 until 1997) became the highest grossing art cinema in the country. He was the Managing Director and Film Buyer of the Paris Theatre from 1998 to 2009. At present, he programs over 50 movie theatre screens across the country.

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