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Overnight Technical Support Representative

Location
College Station, TX

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ViaSat is a leader in providing practical solutions for difficult communications problems. ViaSat brings a unique mix of communications, networking, and security expertise to offer secure networking solutions for satellite and terrestrial communications applications. The company continues to grow at a record pace, with all business areas benefiting. Join ViaSatu2019s team in College Station, Texas and contribute to ViaSatu2019s growth and leadership in the communications field. Technical Support Representatives provide phone support to end-users needing assistance connecting wirelessly to our numerous public WiFi hotspots. This typically involves confirming that various settings on the user's device are configured correctly and answering general questions regarding the service and accounts. TSRs are also responsible for monitoring and maintaining the system health of deployed WiFi equipment. Duties include: u00a0 u00a0 Provide technical support to end-users attempting to use our WiFi service Troubleshooting basic issues associated with end-user connectivity Document key aspects of each call within incident tickets Monitor system health of deployed WiFi equipment Monitor and reply to inquiries to the customer service email Requirements Possess a general knowledge of PC networking. Prior experience setting up or managing a wireless network in an office or home environment. Work effectively with team members to provide exceptional support for both internal and external customers Great analytical, problem-solving and conceptual skills Excellent time management High School Diploma or GED Preferences Bi-lingual speaking (English & Spanish) Familiarity or previous experience in a 24/7 call center environment is desired. ViaSat Wireless Systems facilities are located in Bryan, Texas. You will enjoy big city amenities with a small town feel. Bryan / College Station is the home to Texas A&M University with a large academic emphasis. Our ViaSat Wireless Systems facilities are located only 2 minutes from the Texas A&M campus, 1.5 hours from both Houston and Austin and just 2.5hrs from Dallas/Ft Worth. ViaSat Wireless Systems provides an easy to deploy, technology-agnostic system for managing public Wi-Fi and other wireless Internet access networks including hotspots, enterprise, campus, and metro installations. Do you hear an opportunity knocking on your door? Why not submit your resume and see where this road takes you? Itu2019s easy and only takes a few minutes. We look forward to hearing from you. u00a0

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