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Job Details

Application Help Desk Analyst

Company name
The Hartford Steam Boiler Inspection and Insurance Company

Location
South Portland, ME

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Profile

Application Help Desk AnalystManage customer expectations by using all resource materials to effectively research, analyze and resolve/refer reported issues in a timely manner. RESPONSIBILITIES: Single point of contact for internal/external users. Identifies and tracks customer issues and resolves them through research and fact-finding combined with an understanding of applicable business systems.Knowledge of company systems and understands system interfaces, back-end rules/logic, and edits.Ability to manage multiple priorities.Consistently provides accurate information to guide the decision making/resolution processRecommends the elimination of unnecessary or redundant functionsContributes to the organization's Business Plan and KPM's/SLA's.Identify trends in customer contact issues, assists with determining business impact and makes  recommendations for change improvementRecreates system issues for appropriate analysis of root causePerforms related duties as assigned or requested  QualificationsQUALIFICATIONS:2 years related work experience.Customer Service OrientedBehaviors at the HartfordDeliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.Operate as a Team Player – Work together to drive solutions for the good of The Hartford.Build Strong Partnerships – Demonstrate integrity and build trust with others.Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve. Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age  ** NO AGENCIES PLEASE ** 

Company info

The Hartford Steam Boiler Inspection and Insurance Company
Website : http://www.hsb.com/

Company Profile
Hartford Steam Boiler sets the standard in equipment breakdown and other specialty insurance worldwide, with technical knowledge, superior risk solutions and customer commitment you can count on, backed by over 146 years of leadership. HSB shows you how to stay ahead of emerging risk challenges in a complex world.

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