Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Detroit, MI
View more jobs in Michigan
View Similar Jobs

Job Details

Help Desk

Company name
CDI Corporation.

Detroit, MI

Date Last Verified
Mar 14,2018

Posted on
Mar 13,2018

Add Notes and save to manually apply

Add to My Hotlist

Apply for this job

3 hit(s)  


Help Desk DETROIT, Michigan, United States

Position: Help Desk

Location: Detroit, MI 48226

Duration: through EOY but will most likely extend annually


Looking for 1-2 years of help desk experience

Role will start at lvl 1 helpdesk (phone) and move into a lvl 2 - deskside support.

Client uses Altiris Ticketing System.

Main application is Odyssey (court management software)

7 total team members

Support 1200 users

200 calls per day amongst team

Do a little bit of a personality interview with some technical skills evaluation. Typical interview. Will be Face2Face. No phone interviews.

Ready to have the person start right away.

Background Checks - are within the law enforcement network (bound by FBI), extensive background check.


Lvl 1 helpdesk - phone experience, knowledge of any ticketing system

Windows 7/8/10, Outlook

iPhone and Android - setting up emails on mobile devices (Mix of iPhone / Android)

Basic application troubleshooting, installs,

Need to be able to lift weight - move a fair amount of equipment.

Nice to Have:

Deskside support - break-fix

Hardware - PC replacements and upgrades, Dell (this is not required experience)

A little bit of networking knowledge would be great - basic IP troubleshooting, pinging, AD name resolution, joining PC's to the domain

Printer knowledge

Revamped their environment to SCCM - going to roll out some components to helpdesk (don't need to have, but great if they did)



Reference ID:


Company info

CDI Corporation.
Website :

Company Profile
For more than 60 years CDI Corporation (NYSE:CDI) has delivered engineering and technology solutions and recruitment and staffing services to blue-chip clients with operations in markets around the world. Some of the exciting and growing industries we serve include Oil, Gas & Chemicals; Aerospace & Industrial Equipment; and Hi-Tech. We are a $1.1 billion company with a solid balance sheet, a strong credit rating and more than 10,000 employees.

Similar Jobs:
Help Desk Southfield -11am - 8pm
location Southfield, MI
re you a problem solver with an interest in technology? Would you like the opportunity to research and resolve technical issues while also focusing on customer service? Are you looking for a career with a long-term path? This is ...
Help Desk Technician
location Southfield, MI
\n\nJob Description\n Help Desk Technician Southfield, MI Contract to Hire $40,000 DOE As a Help Desk Technician, you will work to provide a high level of customer service by troubleshooting and resolving software and hard...
Help Desk -Service Center
location Dearborn, MI
Customer Service Specialist will respond to inquiries, questions, assist with software and technical problems, handle complaints, troubleshoot problems and provide information. They must provide expertise, advice and advance knowl...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 21