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Desktop Support Specialist

Naples, FL

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Job Description:
At ACI Worldwide, we are ACHIEVERS, COLLABORATORS, INNOVATORS. We come together from across the GLOBE with a singular goal - to POWER global commerce with our INNOVATIVE technology solutions.
ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,000 financial institutions, retailers, billers and processors around the world. ACI software processes $13 trillion in payments and securities transactions for more than 250 of the leading global retailers, and 21 of the world's 25 largest banks. We have a definitive vision of how electronic payment systems will look in the future and we have the knowledge, scale and resources to deliver it. As a Desktop Support Specialist
in Naples Fl.
, you too can help us drive payments at the speed of change.
Essential Duties and Responsibilities:
Provides onsite day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues onsite and in-person. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel.
Standard work environment
Majority of time spent standing, walking and on PC (Phys. Req.)
Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
Daily client interface.
Provide complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems. Support Desktop and Laptop users and solve the more complex problems with Microsoft and other deployed software.
Follow company policy and procedure to continually improve the quality of customer service and technical serviced provided by the Desk-side personnel.
Perform analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Perform other duties as assigned.
Delivers a high quality customer focused service through maintaining availability of services to IT customers.
Ensures that on a day to day basis the computing requirements for all ACI associates are met, hardware is delivered on schedule and working according to customer requirements.
Develops a customer driven culture.
Provides accurate information through use of Service Tool.
Minimum Requirements:
Bachelor's degree or equivalent experience.
3 years related experience.
Ability to assist others remotely
Excellent written and verbal communication skills
Ability to multitask in a dynamic environment
Analytical thought process
Excellent customer service skills
Highly Desired Skills:
Ability to work with employees at all levels, including senior and executive leadership
WebEx experience
Microsoft certified professional a plus
Mac experience preferred
Windows 10, AV, VPN, Active Directory, VDI knowledge preferred
In return for your expertise, we offer challenge, opportunity, and an excellent compensation and benefits package in a casual environment. Are you ready to help us transform the world of electronic payments?
Position will be posted for 5 business days or until the position is filled.
A CI Worldwide is an AA/EEO employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
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