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Job Details

Help Desk Technician II - Queue Management - Ticket Assignment - Call/Inbox Management - Public Trust

Company name
General Dynamics Information Technology

Washington, DC, United States

Employment Type

Help Desk, Bluecollar

Posted on
Nov 03,2019

Valid Through
Feb 16,2020

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Job Description
Job Responsibilities: Provide phone and in-person support to users in the areas of email, directories, standard Windows desktop applications and custom applications deployed to a user\u2019s Government supplied equipment (computer, mobile device, phone, etc.).
Additional Roles and Responsibilities:

Provide professional friendly and helpful customer service as a first point of contact
Provide software and hardware technical support to end-users
Provide phone support to desktop and laptop customers in house and remotely.
Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers and fax machines
Assist the client in resolving laptop computer-related and networking issues
Maintain and repair laptop, computers and peripherals.
Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance
Maintain working knowledge of products and/or services.
Prepare reports and correspondence as needed.
Enter incidents and request accurately into ticketing system
Perform other duties as assigned by supervisor
Commitment to excellence and high standards.

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
1 Year Experience  
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Company info

General Dynamics Information Technology
Website :

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