Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Duluth, GA
View more jobs in Georgia
View Similar Jobs

Job Details

Helpdesk Manager

Location
Duluth, GA

Apply for this job






5 hit(s)  

Profile

Helpdesk Manager
in
Duluth
Georgia
Position Summary
The Helpdesk Manager is responsible for overseeing the network and server infrastructure. The incumbent will manage the day to day operations of the helpdesk department and provide ongoing support for all technical vendors.
Responsibilities
Manages network and server infrastructure which includes set ups, upgrades, and server hardening.
Communicates vendor outages and issues to affected departments in a timely manner.
Manages the helpdesk queue and addresses escalations when necessary.
Collaborates with IT Operations Manager on daily tasks and ongoing IT projects.
Supports phone vendor with any additions and changes to the service.
Assists with the ordering and maintenance of IT inventory (e.g. laptops, desktops).
Manages the Office 365 portal by setting up mailboxes, creating and editing distribution lists, etc.
Monitors the GFI Dashboard for operation and possible issues.
Directs the training, performance management, and development for staff.
Cultivates an enthusiastic work environment that will build positive employee attitudes and increase employee morale.
Performs other duties as assigned.
Qualifications
Required
Associate’s Degree in Computer Science, Information Technology, or related field
2 - 4 years of NOC experience or similar experience
Knowledge of networking, computer hardware, and software troubleshooting
Ability to write and comprehend technical documents and user manuals
Exceptional verbal and written communication to effectively present information and answer technical questions.
Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
Knowledge of helpdesk ticketing system.
Knowledge of Microsoft Office 365, Server Management, Group Policies, and IDS and IPS
Excellent team coaching and development skills
Preferred
Bachelor’s degree in related field
2 – 4 years of helpdesk management or team lead experience
A Certification
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.
CategoryInformation Technology
Apply Now
Apply Now
Share

Company info

Sign Up Now - HelpDeskCrossing.com

EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 21