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IT HELPDESK ANALYST

Location
Tempe, AZ

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OverviewnWant to be part of a customer focused, high performance, high integrity team of technology professionals?  Do you want to launch your IT career and get exposure to a variety of best in class infrastructure technologies?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  Weu2019re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.n nOneNeck IT Solutions LLC employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe. n nAn IT HelpDesk Analyst is a pivotal support position within OneNecku2019s Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and OneNecku2019s customers; this team is the launching point for all customer support communications. Technicians are responsible for receipt, analysis, documentation, escalation, and resolution of customer issues and requests related to services delivered by OneNeck.   This team is involved in major incident resolution. n nResponsibilities include monitoring and reporting on customer systems and networks using various monitoring tools. A Service Desk Technician also handles operations duties within our datacenter.  This individual will also partner closely with our engineer teams to solve technology problems and work to resolution.  The candidate will demonstrate excellent communication, troubleshooting, and documentation skills as well as an understanding and application of computer support best practices.n n**There are several shifts available in our Scottsdale, Gilbert and Tempe locations including first and third shift options**nResponsibilitiesnn Problem solve and deliver solutions to customer issues within SLAs to provide best in class customer service n Issue and incident documentation in Cherwell ticketing tool n Provide top-notch customer service via phone, email and chat in a service support centern Escalate and partner with engineering teams to resolve customer issuesn Monitor enterprise systems through monitoring software (Nagios and Nimsoft)n Account management through Active Directory for customer environmentsn Dynamics AX and Baan ERP support nnQualificationsnRequired Qualificationsnn 1 years of IT experience.n Must follow the OneNeck Service Desk attendance guidelines to meet our customersu2019 needsnn nOther Qualificationsnn Established track record in IT technologies (Unix/Windows Servers, Database, Data Center and Borderless Networking, Client/Server Application Support)n Able to produce a high standard deliverable while under time constraint pressuren Experience interacting with external customersn Excellent customer service skills, interpersonal skills, and telephone etiquetten Friendly personality that enjoys assisting customersn Good documentation skills and solid written grammarn Able to accurately follow written technical work instructionsn Able to work in a structured environmentn Strong organization, time management, and prioritizing skillsnn nBenefits:nAs a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

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