Location
Greenwich, CT, United States
Posted on
Nov 17, 2022
Profile
Summary
As a senior member of the Client Technical Support L2 team, you will assist other representatives with technical escalations regarding our range of trading offerings. In addition, you will act as a liaison between Client Services and developers to ensure prompt and effective resolution of bugs and issues.
The ideal candidate is analytical with an affinity for problem-solving, technical troubleshooting, and software issues. They recognize, investigate, and handle escalations with a sense of urgency and strong attention to detail.
If you have initiative and are motivated, analytical and methodical, this position will challenge and reward you. In addition, you will be part of a team that is building one of the world’s strongest brokerage brands.
Responsibilities
Prioritize and escalate issues to the appropriate development teams
Perform client call-backs for technical escalations where required
Assist L1 support with complex client inquiries
Participate in the testing of new internal and external features
Troubleshoot and support Interactive Brokers’ platforms and web-based offerings
Problem management with a focus on wide-scale technical issues
Ensure the team handles cases escalated over email/ticketing systems in a timely fashion
Requirements
Bachelor’s degree, preferred if in STEM fields
Three-plus years in client facing support role
Three-plus years of experience working with Windows, Macs, software and connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team
Experience working with support ticketing systems (knowledge of Confluence/JIRA is a plus)
Adaptable to a constantly evolving technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
Passion for solving technical problems
Languages: Fluency in English is a must. Proficiency in any other language is a plus
Experience with financial products and services is a plus
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with a competitive company match
Excellent health and welfare benefits, including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events, including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with multi-monitor setups
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Company Overview
Interactive Brokers LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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Company info
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