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IT Help Desk Student Technician

Brookings, SD

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Careers Center | 2018-3249

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IT Help Desk Student Technician

Job ID 2018-3249
Location Brookings, South Dakota

Type Student Temporary
Shift Day


Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators experiences at sporting events of all kinds, from Little League to the major leagues.

Daktronics maintains a leading-edge network located in the Information Technology and Systems (IT) group to support the company. We have over 2600 networked desktop and laptop computers and 250 networked printers, copy, fax, or scan devices. Infrastructure includes over 400 Cisco switches and wireless access points 1800 Cisco IP phones and several room based video conferencing endpoints. Computer and device support for our employees is a priority. This position is responsible for working on the IT Help Desk as a student employee.

The Daktronics Information Technology department supports our companys world-wide operations to enable our success. We are a world leader in our industry, and our systems and technology reflect the high reliability and high performance of our products and people.

What would I do?
This position is in Brookings, South Dakota. Candidates must be enrolled and registered as a fulltime student. Ideal candidate should be available to work approximately 15-20 hours per week during the academic year and at least 20 hours per week during the summer.

Technologies that you will work with include: remote connections, phone systems, desktops/laptops, mobile devices, etc. This position provides work in a variety of technologies while still working directly with our internal customers.

In this position you will be expected to:
* Provide first line troubleshooting for Daktronics employees by answering calls, assisting employees who walk up to the IT Help Desk, and resolving issues assigned via the internal ticket system.
* Maintain computer and peripheral systems (desktops, laptops, mobile devices, VoIP phones, virtual desktops) for all Daktronics employees to ensure timely maintenance and acceptable uptime.
* Troubleshoot issues and escalate as needed.
* Configure devices such as telephones; install various software packages and assist in software upgrade projects as needed.
* Accurately track assets in our asset database and document work completed.
* Propose solutions, prepare plans, effectively implement, use and contribute to the Knowledge Base.
* Consistently complete quality work in a timely manner, inspects own work, and quickly learns new tasks.
* Work well independently, and effectively contribute to our team environment.
* Competently represent Daktronics to internal customers. Use good judgment and make good decisions. Become knowledgeable of and follow company procedures.
* Organize, maintain and clean personal and shared work areas.
* Perform other responsibilities and duties as assigned and needed to meet customer and department expectations.
* Regularly and reliably work established schedule.


Academic -
* The ideal candidate must be a fulltime student pursuing a Bachelors degree in computer science, networking or related degree.
* The preferred candidate will be in their sophomore, junior or senior year of school.
* Only strong performers in undergraduate coursework will be considered.
* Must maintain an acceptable GPA.
* Unofficial transcripts or web transcripts must be submitted with application to be considered for this position.
Other -
Good verbal and written communication skills.
Ability and desire to accept responsibility and take initiative.
Ability to learn the technical skills required providing effective service to our users.
Ability to lift push/pull or carry objects and equipment weighing up to 60lbs.
Fluent in English both written and verbal.
Background check may be conducted.
Daktronics does not sponsor, renew, or extend immigration visas for this position.
Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status. If you would like more information on your EEO rights under the law, please click here.



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