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Job Details

Customer Service Agent Job

Company name
Phocus Virtual Communications, LLC

Location
Maricopa, AZ

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Profile

We are looking for 10-20 Inbound Help Desk Associates that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage inbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Meet personal/team qualitative and quantitative targets

Job Requirements:

Previous experience in a customer support role, preferred but not required

Able to work independently without constant supervision

Strong phone and verbal communication skills along with active listening

Ability to work a minimum of 15 hours weekly

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Spanish speaking a plus

Job Criteria:

Start Date:

Position Type: Contractor

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Phocus Virtual Communications, LLC

Company Profile

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