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Job Details

Tier I Help Desk Technician

Company name
General Dynamics Information Technology

Location
Washington, DC, United States

Employment Type
Full-Time

Industry
Bluecollar, Help Desk

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

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Profile

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

Agency Specific

Job Family:

Help Desk

Job Description:

GDIT’s legacy is a partnership forged to become a leading provider of next-generation IT solutions and professional services. We retain the spirit of partnership in all we do—with our customers, within our brilliant teams, and through our alliances with industry-leading technology innovators. We are a company of over 18,000 smart, talented individuals tapping into 50 years of combined legacy experience supporting U.S. government agencies and programs, and yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Together, we are committed to a stronger and better future for America through next-generation thinking made real today. Think Next. Now.

GDIT is seeking a Help Desk Specialist for one of our programs in the downtown Washington, DC area that supports a 3,500 end user environment. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment. This position will report directly to the Help Desk Manager and relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision.

RESPONSIBLITIES

Analyzes, researches, diagnoses, and resolves Tier 1 computer/network related issues in a Windows Based Virtual Environment.

Answers incoming calls and responds to e-mail/voice-mail inquires while assisting customers in a timely manner

Demonstrates success in customer service, end-user satisfaction, and relationship building

Documents and tracks customer incidents via ticketing management system while updating on a daily basis and efficiently escalating tickets to appropriate teams when applicable

Assists in testing, configuring, and deploying Dell Notebooks and iPhones

DESIRED QUALIFICATIONS

1-3 years of experience in working in a telephony/customer service environment

A Certification, BA or AA in Information Technology is definite plus, but not required. Pursuance of either is acceptable

Possesses current working knowledge of computers, printers, networking, mobile devices

Strong knowledge in Citrix Virtual Desktop Environment (VDI), Windows 7/10, and Microsoft Office 2010/2016 is a plus

General knowledge in Active Directory, Skype For Business, Open Text Document Management (DM), Blackberry Work, Front Range ITSM, Ivanti ISM, WebEx, Avaya IP Agent, and iPhones is also a plus

Strong/Excellent Oral and Written Communication Skills

Dedication to customer satisfaction

Strong attention to detail

Aptitude and drive for learning new technology

Ability to handle multiple tasks and effectively manage assigned workload

Capable of working independently and within in a team

Ability to work with users of all technological skill levels throughout the hierarchy of the organization

Required

U.S. Citizenship

100% onsite, no telecommuting

100% Tier I support

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA DC Washington - 441 G St NW (DCC003)

Additional Work Locations:

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Join our 35,000 everyday heroes.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Company info

General Dynamics Information Technology
Website : https://gdit.com/

Company Profile
General Dynamics, headquartered in Falls Church, Virginia, employs approximately 96,000 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies. More information about General Dynamics is available online at www.generaldynamics.com

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