General Dynamics Information Technology
Washington, DC, United States
Bluecollar, Help Desk
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
No Active Clearance Required
GDIT’s legacy is a partnership forged to become a leading provider of next-generation IT solutions and professional services. We retain the spirit of partnership in all we do—with our customers, within our brilliant teams, and through our alliances with industry-leading technology innovators. We are a company of over 18,000 smart, talented individuals tapping into 50 years of combined legacy experience supporting U.S. government agencies and programs, and yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Together, we are committed to a stronger and better future for America through next-generation thinking made real today. Think Next. Now.
GDIT is seeking a Help Desk Specialist for one of our programs in the downtown Washington, DC area that supports a 3,500 end user environment. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment. This position will report directly to the Help Desk Manager and relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision.
Analyzes, researches, diagnoses, and resolves Tier 1 computer/network related issues in a Windows Based Virtual Environment.
Answers incoming calls and responds to e-mail/voice-mail inquires while assisting customers in a timely manner
Demonstrates success in customer service, end-user satisfaction, and relationship building
Documents and tracks customer incidents via ticketing management system while updating on a daily basis and efficiently escalating tickets to appropriate teams when applicable
Assists in testing, configuring, and deploying Dell Notebooks and iPhones
1-3 years of experience in working in a telephony/customer service environment
A Certification, BA or AA in Information Technology is definite plus, but not required. Pursuance of either is acceptable
Possesses current working knowledge of computers, printers, networking, mobile devices
Strong knowledge in Citrix Virtual Desktop Environment (VDI), Windows 7/10, and Microsoft Office 2010/2016 is a plus
General knowledge in Active Directory, Skype For Business, Open Text Document Management (DM), Blackberry Work, Front Range ITSM, Ivanti ISM, WebEx, Avaya IP Agent, and iPhones is also a plus
Strong/Excellent Oral and Written Communication Skills
Dedication to customer satisfaction
Strong attention to detail
Aptitude and drive for learning new technology
Ability to handle multiple tasks and effectively manage assigned workload
Capable of working independently and within in a team
Ability to work with users of all technological skill levels throughout the hierarchy of the organization
100% onsite, no telecommuting
100% Tier I support
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA DC Washington - 441 G St NW (DCC003)
Additional Work Locations:
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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General Dynamics Information Technology
Website : https://gdit.com/
General Dynamics, headquartered in Falls Church, Virginia, employs approximately 96,000 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies. More information about General Dynamics is available online at www.generaldynamics.com