Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Salt Lake City, UT
View more jobs in Utah
View Similar Jobs

Job Details

Help Desk Tech

Salt Lake City, UT

Apply for this job


Help Desk Technician Jobs
Help Desk Technician Jobs in Utah
Help Desk Technician Jobs in Salt Lake, UT
Remote Help Desk Tech
Salt Lake
Would you like to work in a dynamic fast moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic people that have experience in supporting both Windows and Mac environments. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a vibrant challenging environment working within a company voted “one of the best places to work in the bay” This will leave you feeling like you’ve helped make an impact day to day. We need people who can communicate positively while resolving complex technical issues effectively and efficiently. We want people for whom going “over and above” is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT experience in the world and if you think you are up to the challenge… on…
Remote Help Desk Technician will be responsible for interacting with employees to provide phone support for IT hardware, software and web-based applications.
Daily logging in to the Global Service Center to receive calls for immediate assistance.
Applies critical thinking to assist with both simple and complex user requests, document the interaction with the user, and follow-up with the user to confirm.
Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
Support users on applications and tools within the environment including; Office Suite, RSA, Okta, Cisco Communication tools (Webex, Jabber, Acano), Mac and Windows OS.
Prioritize queued tasks and requests and assign out to ensure timely handling for all.
As a Remote Help Desk Technician, you are the face of IT. Strong interpersonal communication skills with a high degree of empathy is a must. You must love helping people!
Remote Help Desk Technician must be outgoing, eager, personable and have a can-do attitude.
Motivated to assist users and handle cases in a timely manner without task supervision.
Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes.
Desired Qualifications:
Strong understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
Working knowledge of Active Directory and basic AD administration
Working knowledge of video collaboration tools (Acano, Webex)
Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X Yosemite and El Capitan, respectively

Company info

Sign Up Now -

Similar Jobs:
Location : Salt Lake City, UT
CLIENT SUPPORT ANALYST CTG • Salt Lake City UT Job #714811722 Title: CLIENT SUPPORT ANALYST Location: United States Job Number: 18208527 CTG is seeking to hire a Client Support Analyst for our client in Bay Area, CA for 7 months. ...
Desktop Support Technician
Location : South Jordan, UT
Desktop Support Technician Merrick Bank in South Jordan UT USA Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time At Merrick Bank, we specialize in credit programs that assist people looking to build or...
Helpdesk Intern
Location : Salt Lake City, UT
The Opportunity Venafi is a rapidly growing cyber security organization, and the leader in managing, securing and protecting Machine Identities, the cryptographic keys and digital certificates that every organization depends on t...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 169