IT Help Desk Support
401K, Dental, Medical, Vision
Why Work Here?
“At Modis, we have the connections and expertise to help save you time and start earning money in the right job for you.”
A IT Help Desk Support in Englewood, CO is available through Modis. Qualified candidates will have previous experience with first-tier help desk and escalating more complex problems to tier II and tier III. The IT Help Desk Support will be responsible for diagnosing and resolving technical issues over the phone.
IT Help Desk Support responsibilities include:
Responds to and diagnoses problems through phone calls via the support center or electronic online support requests submitted by customers.
Requires experience and understanding of IT environments to include PCs’ and business environment IT infrastructure.
Must be able to resolve first-tier problems within 15 minutes, while more complex problems are escalated to second-tier or third-tier support
Minimum 1 year experience within a Service Desk in a corporate/business environment
High School education and some technical training or equivalent experience
Knowledge of Personal Computer (PC) hardware and software (Microsoft apps, Windows OS and other applications), and LAN/WAN
Strong customer service background and excellent telephone presence
If you are interested in this IT Help Desk Support in Englewood, CO then please click APPLY NOW.
Equal Opportunity Employer
More than 2,000 companies and government entities throughout North America rely on us each year to connect them with quality IT and engineering professionals who are ready to work. We help our clients accomplish their business objectives through our contract, contract-to-hire and direct-hire staffing services, as well as our managed staffing/SOW-based solutions.
Website : http://www.modis.com
As a global provider of IT staffing services, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day - for both temporary and permanent assignments and across virtually all industries. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top tech talent.