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Training & Development Manager

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Salary
$65,000.00 - $75,000.00 /Year

Location
Norman, OK

Profile

The Training and Development Manager is responsible for the identification, design, development, and implementation of company training programs. This position is focused on the continuous development of learning and development training programs for Managers and Team Members designed to increase operational knowledge, product knowledge, leadership skills, project management, and various human resource subjects. The Training and Development Manager will also assist with the communication of new product roll-out, marketing initiatives, and continuous leadership development.

This position manages the management in training process for the quick serve, multi-concept, full service, and franchise divisions. He/she is responsible for program development to ensure that our management trainees can operationally manage one of our restaurants upon completion of their trainee program. In addition, this person will manage our internal development programs designed to enhance our leadership, succession planning and work with our leadership to identify skill gaps and learning opportunities by providing guidance regarding current learning and development trends and best practices.

Working closely with the Director of Human Resources, this position will help to build talent assessment programs and succession models to ensure that we have an internal pool of candidates to satisfy future growth needs. He/she will assist Director of Human Resources in designing career paths for our employees and to design training programs to support the library of competencies.

ESSENTIAL RESPONSIBILITIES

Champion learning needs analysis, design, scripting, development, assessment and evaluation of learning solutions to ensure has the human capital to support the business strategy.

Provide expertise on new learning approaches, technology and tools through continuous learning to ensure solutions meet or exceed company training standards and deliver the Guest experience.

Acts as a trusted advisor to field management team in terms of employee development, management trainees, and succession planning. Will participate in regular operational meetings to roll out new training initiatives and development tools.

Execute and share all human resources and Operations Department(s) policies and procedures assisting in the development of said manuals and training.

Have ownership over various compliance training programs such as Serve Safe, TIPs, Food Safety, and harassment prevention.

Working with the field operational team, will be responsible for the identification, development and management of certified field trainers available to assist with new program development and roll out.

Develops various reports designed to illustrate the bench strength of our management teams, talent assessment / development of our human capital and the correlation of training programs to operations performance.

Coaches and councils employees as needed in an effort to ensure all policies, standards, handbook regulations, and service levels are adhered to.

Evaluates measures and ensures effectiveness of training programs.

Job Requirements

Qualified individuals should possess:

Minimum of 5 years of training experience, preferably in the restaurant/Hospitality industry dealing with multiple brands and concepts.

Four-year college degree or equivalent experience

Must have the ability to analyze data, such as turnover and retention figures as well as return on investment analysis.

Strong leadership, delegation, issue resolution, coaching skills and ability to motivate others and build teams

Excellent planning and organizational skills. Strong written and verbal presentation skills.

Excellent problem solving skills.

Previous experience in internet based learning solutions and learning management systems.

Proficient in the Microsoft Office products as well as Adobe Creative Suite.

Ability to travel 50% of the time.

Ability to work independently and follow schedules

The work environment requires standing for extended periods of time, use of hands and fingers and be able to reach with hands and arms. Expectations include working within an office environment with computers and utilize the telephone to communicate. In addition the multi-unit manager be required to drive to pick up supplies from time to time and travel (drive or airplane) on behalf of the company to attend various company meetings and functions.

Execute and share all human resources and Operations Department(s) policies and procedures assisting in the development of said manuals and training.

Have ownership over various compliance training programs such as Serve Safe, TIPs, Food Safety, and harassment prevention.

Working with the field operational team, will be responsible for the identification, development and management of certified field trainers available to assist with new program development and roll out.

Develops various reports designed to illustrate the bench strength of our management teams, talent assessment / development of our human capital and the correlation of training programs to operations performance

Company info

Traditions Spirits

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