Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Chantilly, VA
View more jobs in Virginia

Job Details

Helpdesk Manager in Chantilly VA

Chantilly, VA

Apply for this job

4 hit(s)  


Helpdesk Manager
Req #:
Chantilly, VA US
Job Category:
Information Technology
Security Clearance:
Favorable SSBI
Clearance Status:
Must be Obtainable
Job Description
- Management of a helpdesk staff, schedules and workload
- Responsible for setting priorities
- Resolving conflict
- Responsible for IMSD Help Desk on a day to day basis
- Works to improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics
- Monitoring and analyzing results, and implementing changes
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Implement quality processes, procedures, and expected project deliverables for staff
- Other duties may be assigned
- Responsible for aiding in own self-development by being available and receptive to all training made available by the company
- Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output
- Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers.  Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources.  Will immediately correct any unsafe conditions as the best of own ability
- 3 years of relevant IT Support experience
- Ability to interface with customers, peers, and seniors
- Effective writing and organizational skills
- Develop entry-level employees to effectively support customers in remote locations
- Proficient in Microsoft Office (Word, Excel, Powerpoint) and experience with helpdesk ticketing systems
Current favorable SSBI is required for position
 Ability to pass a mandatory Pre-Employment drug test.
Job Location
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Company info

Sign Up Now -

Similar Jobs:
Helpdesk Manager
Location : Chantilly, VA
Helpdesk Manager Location: Chantilly, VA Department: 4161-Program Services Description The JCON Helpdesk Manager will serve as the primary interface with CIV users for day-to-day support. Responsibilities: Ensure that all calls ar...
Chantilly, VA 20151 (map) * Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues. * Responds to inquiries received through phone, mail and/or face-to-face contact by followi...
Desktop Support Engineer - Windows & Mac
Location : Washington, DC
Position Summary/Responsibilities Unisys is a global information technology (IT) company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
HelpDeskCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
HelpDeskCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 HelpDeskCrossing - All rights reserved. 168