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Desktop Support Analyst

Houston, TX

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Desktop Support Analyst

Job #700137710
Our client is looking to bring somebody on for a 3-month contract to hire position to provide desktop support. This is a windows environment. RESPONSIBILITIES: Maintains desktop software and hardware and also supports mobile workforce. Provides support to users for basic software and hardware of end-user computing and desktop-based LAN systems. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. REQUIRED SKILLS: Windows Experience providing software and hardware support on both desktops and laptops Experience supporting iPhone/androids Experience providing virtual desktop support Our client is looking for somebody who is a team player, somebody who can support the Houston office as well provide support virtually to other office locations. They're looking for somebody who is a go-getter and enjoys providing end user support and being the face of the group. EDUCATIONAL GUIDELINES: Bachelor's Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES: Experience with troubleshooting and using diagnostic tools to evaluate and determine next steps to correct issues Experience building and supporting applications Excellent analytical, decision-making and problem-solving skills Ability to develop partnership-oriented relationships with business executives and functional leaders Ability to determine escalation practices Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike Ability to listen and communicate with clients to effectively solve issues and provide excellent customer support Results oriented, business focused, and successful at interfacing across multiple organizational units This is an Intermediate level role. Provides maintenance and support for simple to moderately complex client products. Works on one or more projects concurrently as a project team member. May coach more junior technical staff. Provides tier 1 and 2 support to users for software and hardware of end-user computing and desktop-based LAN systems. Escalates to tier 3 support when necessary. Typically requires four (4) years of experience in supporting desktop software and hardware products and problem solving/troubleshooting.
Updated 07/12/2018
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