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Desktop Support Spec Inter
The Regents of the University of Michigan
Ann Arbor, MI
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Desktop Support Spec Inter
The Regents of the University of Michigan
Ann Arbor, MI
Apply Now >
Desktop Support Spec Inter
The Regents of the University of Michigan
Ann Arbor, MI
Apply Now >
Desktop Support Spec Inter
The Regents of the University of Michigan
Ann Arbor, MI
Apply Now >
Desktop Support Spec Inter
The Regents of the University of Michigan
Ann Arbor, MI
Apply Now >
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Job Details

Desktop Support Spec Inter

Company name
The Regents of the University of Michigan

Ann Arbor, MI

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Desktop Support Spec Inter

University of Michigan

Ann Arbor


Job #667890120

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The School of Dentistry has an exciting opportunity for a Desktop Support Specialist Intermediate. Dental Informatics is charged with supporting and providing technology to faculty, students, and staff to further the School of Dentistry’s teaching, research, and healthcare missions, with a focus on adopting cloud technologies. This a challenging opportunity to work for the #1 ranked Dental School in the United States, and as such, requires the team member to be able to work collaboratively across various technology disciplines. These include, but are not limited to, desk-side technical support, end-user training, research-lab technology, audio-visual technology, teaching solutions, and other specialties within the Dental Informatics team. This role will be key in helping the School of Dentistry transition its support model and customer service strategy to cloud services, and advancing Dentistry’s technological posture.

Customer service is our primary focus, and the successful candidate must be able to balance traditional help desk phone and walk-in support duties with any project-based support challenges that arise in a dynamic information technology atmosphere. The School of Dentistry is a rewardingly diverse and collaborative environment, and requires that the successful candidate possess demonstrated excellent written and verbal communication skills, and strong problem-solving abilities. The Desktop Support team within Dental Informatics requires someone with the ability to perform in a fast-paced environment, show strong initiative, and have the ability to communicate complex technical concepts to groups with diverse technical backgrounds.


Install, configure and maintain desktop computers and mobile devices

Support the computers and mobile devices in the school’s clinics and offices on campus and around Ann Arbor

Support the technology equipment in the school’s classrooms and conference rooms

Coverage of the Dental Informatics Help Desk via phone, walk-in and scheduled visits

Respond to and resolve customer support requests in the ticketing system - ensuring appropriate documentation to ensure a first call resolution

Install, configure and maintain network and desktop printers

Configure and maintain cloud service solutions, on managed as well as customer devices

Assist Dental Informatics team members with project-based and operational tasks

Required Qualifications

Bachelor’s Degree in Computer Science or a related field, or equivalent combination of education and 2-4 years professional experience

Advanced knowledge of computer hardware and AV technologies

Advanced knowledge of computer operating system configurations

Experience working in a help desk environment

Experience support various operating systems

Ability to adapt to change in a fast-paced environment

Experience configuring and supporting computers within a enterprise Microsoft Active Directory environment

Experience supporting computer and user accounts within the Microsoft Active Directory support tool framework (Active Directory Users and Computers, etc.)

Experience configuring and supporting TCP/IP

Experience configuring and supporting wireless devices in an enterprise environment

Experience supporting Cloud applications, including, but not limited to the following: Box, GSuite, AWS, etc..


Ability to express technical concepts and information effectively, both verbally and in writing to non technical users. Ability to constructively voice options and alternative approaches. Ability to handle and manage conflict resolution and difficult conversations.


Ability to adapt to change in a fast-paced environment. Ability to occasionally work flexible hours (early morning, early evenings, weekend clinic support or weekend maintenance windows).

Excellent organizational skills.

Excellent attendance record.

Desired Qualifications

Experience with dental EHR and imaging systems

Experience with software license managing technologies

Experience working in a healthcare environment

Experience with HIPAA compliance and security regulations in a working environment

Experience with mobile device management, including Jamf and/or Airwatch

ITIL certification or other help desk certification/service management training

Work Locations

This position is located in the School of Dentistry at 1011 N University Ave.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: -Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. -Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID


Working Title

Desktop Support Spec Inter

Job Title

Desktop Support Spec Inter

Work Location

Ann Arbor CampusAnn Arbor, MI

Full/Part Time




FLSA Status


Organizational Group

School Dentistry


DENT Informatics

Posting Begin/End Date

5/15/2018 – 5/25/2018


$41,000.00 –$46,000.00

Career Interest

Information Technology

Apply Now at ~~~

Updated 05/16/2018

Company info

The Regents of the University of Michigan
Website :

Company Profile
Welcome to the University of Michigan, a place with deep traditions focused on creating brighter futures. We invite you to explore the diverse and vibrant community that makes us the home of Leaders & Best.

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