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Job Details

Desktop Support Specialist

Company name
Wellesley College

Location
Wellesley, MA
3 hit(s)  

Profile


Wellesley College

Posting Number A533 Job Title Desktop Support Specialist Employee Group Administrative Job Type Full Time FLSA Non-Exempt Salary Range From Salary Range To Department LTS / Systems & Networks Support Description
The Desktop Support Specialist primarily provides desktop/laptop computing support for the Wellesley
College community, with a focus on problem resolution related to operating systems and Google Apps
usage, but may also include hardware and other software. Diagnoses problems quickly and works under
pressure to help individuals have a reliable and successful technology experience. Communicates
complex technical directions verbally and in written communication or documentation. Coaches users
on how to apply desktop computing solutions, increase productivity, and prevent data loss. Works as a
member of the Technology Support Services team and participates in the work of the team with regular
shifts at the Computing Help Desk.
Provides support for desktop/laptop computer operating systems, Google Apps,
hardware/peripherals, and telecom; works with individuals across the community to provide
information or assistance, resolve their problems and satisfy their expectations; knows about
available equipment and services; and is committed to providing quality customer service.
2. Provides just-in-time support, both at the Help Desk and across campus, and responds to
departmental technical emergencies in order to minimize data loss, meet deadlines, and support
the needs of users in a timely manner.
3. Participates in the supervision, training, and mentorship of LTS student employees.
4. Tests software and hardware solutions and develops documentation related to LTS solutions.
Requirements
Bachelor's degree or equivalent experience, in an information technology field preferred.
Previous experience in hands-on technical job, experience with broad spectrum of computer operating
systems, applications and hardware, and proven written and verbal communication skills.
In-depth knowledge of computer software and hardware on various platforms. Technical competence
acquired through formal or extensive on-the-job experience in order to work with and evaluate
technical information. Organizes work, sets priorities, and determines strategies to solve technical
problems. Performs well as a member of a team. Uses computers, operating systems, and applications
effectively to analyze information and communicate in the proper format. Verbal and written
communication skills to identify and resolve technical problems and produce clear instructions and
documentation using language appropriate for a variety of audiences.
Due to the essential front-line support provided by the Desktop Support Specialist, the position has
significant impact across the College. Participates in project teams. Is aware of the expertise of LTS
colleagues and calls upon them when their skills will enhance the quality of the work being performed.
The changing nature of the work requires that the Desktop Support Specialist be self-motivated and
capable of learning new skills. Maintains confidentiality and discretion when working with passworded
or sensitive materials. Displays high standards of ethical conduct.
Posting Date 05/03/2018 Close Date Open Until Filled Yes EEO/Affirmative Action Statement
Wellesley College is an Equal Opportunity Employer, and we are committed to increasing the diversity of the college community and the curriculum. Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply.

Reference Letter

For HR Use Only

Reference Letter

Will this position accept reference letters? No
Number of reference letters required?
Maximum number of reference letters allowed?
Last date reference letters will be accepted for this position

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you an Alumna?
    • Yes
    • No
  2. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Hispanic Today Website
    • Veterans Enterprise Website
    • Women in Business Website
    • Job Opportunities for Disabled American Veterans Website
    • disABLED Person Website
    • Women for Hire Website
    • Hire Our Heroes Website
    • US Military Pipeline
    • Employ Diversity Website
    • Black Perspective Website


Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
https://analytics.click2apply.net/vXlxjyDSzQwrzuLkOC58nL>

PI102461155

Company Profile
Wellesley College has been providing an excellent liberal arts education for women since 1875. Smart, serious women choose Wellesley because it offers one of the best liberal arts educations—and total learning environments—available anywhere. But they graduate with more than a highly regarded degree and four memorable years. They leave as “Wellesley women,” uniquely prepared to make meaningful personal and professional contributions to the “real world”—and to be major influences in it. The world’s preeminent college for women, Wellesley is known for intellectual rigor, its belief in the enduring importance of service (and putting that belief into practice), and its cultivation in students of an inclusive, pragmatic approach to leadership.

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